Lucy Negron
Queenstown
Summary
Skilled in passenger screening and delivering exceptional customer service, I took great pride taking part in airport security operations at Aviation Security Service for the last 2 years.
My experience has secured my strong desire to work within the aviation industry, though I am now looking to get back to a customer service based role.
Overview
14
14
years of professional experience
Work History
Aviation Security Officer
Aviation Security Service
10.2022 - Current
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Supported smooth airport operations by managing passenger flow during periods of high traffic volume.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, stakeholders baggage.
Cafe Manager
Airspresso
02.2021 - 09.2022
- Oversaw daily operations in 3 outlets within the airport, to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Various Customer Service and Hospitality Position
France, UK, Australia, NZ
02.2011 - 12.2020
Education
New Zealand Level 4 Airport Operations Diploma - Aviation Security
ServiceIQ
New Zealand12-2022
Level 5 Advanced Certificate in Hospitality - Accomodation, Food And Beverge Service, Management
University of Nantes
France08-2010
Skills
- Passenger screening
- Airport security awareness
- Incident reporting
- Customer service focus
- Bilingual in French
- Problem-solving
Languages
French
Native or Bilingual
Spanish
Limited Working
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Backpacking and Hiking
Timeline
Aviation Security Officer
Aviation Security Service
10.2022 - Current
Cafe Manager
Airspresso
02.2021 - 09.2022
Various Customer Service and Hospitality Position
France, UK, Australia, NZ
02.2011 - 12.2020
New Zealand Level 4 Airport Operations Diploma - Aviation Security
ServiceIQ
Level 5 Advanced Certificate in Hospitality - Accomodation, Food And Beverge Service, Management
University of Nantes
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