Lucy Negron
Queenstown
Summary
Skilled in passenger screening, people management and delivering exceptional customer service, I took great pride taking part in airport security operations at Aviation Security Service for the last 3 years.
My combined work experiences have taught me a lot, and I am now looking to pursue a career path where I can have a greater impact through building meaningful relationships, supporting others, and working closely with diverse teams.
Overview
7
7
years of professional experience
Work History
Aviation Security Officer
Aviation Security Service
10.2022 - Current
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Developed and maintained positive rapport with passengers and other airport stakeholders.
- Interacted with public to give directions, explain rules and regulations, and respond to security and travel related inquiries.
Cafe Manager
Airspresso
02.2021 - 09.2022
- Oversaw the smooth operation and presentation of 3 outlets within Queenstown airport
- Handled business administration functions such as staff coverage and rostering, payroll, and supplies ordering.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Oversaw employees training to consistently provide exceptional customer service
Assistant Food and Beverage Manager
Novotel Queenstown Lakeside
10.2018 - 12.2020
- Oversaw the daily operation of the hotel's restaurant, bar, in room dining and events
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated and trained staff to deliver exceptional customer service
- Selected wine, beer and alcohol products based on product availability from preferred suppliers
Education
Level 5 Diploma - Tourism And Hospitality Management
Lycee Stanislas
FranceLevel 4 Certificate - Airport Operations, Aviation Security
Service IQ
Skills
- Positive and professional
- Customer relations
- Problem-solving
- Security/safety awareness
- Calm in high pressure environments
- Detail oriented
Languages
English
Native or Bilingual
French
Native or Bilingual
Interests
- Hiking
- Camping
- Skiing
Timeline
Aviation Security Officer
Aviation Security Service
10.2022 - Current
Cafe Manager
Airspresso
02.2021 - 09.2022
Assistant Food and Beverage Manager
Novotel Queenstown Lakeside
10.2018 - 12.2020
Level 5 Diploma - Tourism And Hospitality Management
Lycee Stanislas
Level 4 Certificate - Airport Operations, Aviation Security
Service IQ
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