Lucy Newman
Auckland
Summary
Objective: To succeed in a stimulating and challenging environment building the success of the company while experiencing advancement opportunities. I am hard working and am able to adapt to new tasks as well as working under pressure. I strongly believe in providing an excellent experience for customers and hold exceptional customer service skills. I thoroughly enjoy learning and exploring new things within an industry, and wish to excel in any given opportunity with hard work, perseverance and dedication.
Overview
6
6
years of professional experience
Work History
Cafe Assistant
Kensington Park Cafe
05.2024 - Current
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Maintained clean and attractive product displays to entice customer purchases.
- Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
- Promoted a positive work environment through clear communication and teamwork among staff members.
Beauty Therapist
Forme Spa
08.2021 - 01.2023
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Increased salon revenue by upselling additional services and retail products to clients.
- Processed payments, entering sales in register for prompt customer service.
Duty Manager/Assistant Catering Manager
Forte Enterprises Ltd
08.2018 - 07.2021
- Organising & assisting set ups for cooperate functions
- Preparation of food for events and the cafe
- Stock take
- Handling money / reconciling accounts
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw event setup and teardown, ensuring seamless transitions between functions.
Education
Graduate Diploma - Beauty Therapy
Elite International School of Beauty & Spa Therapy
Auckland, NZ01.2013
Graduate Certificate -
Glendowie College
Glendowie, NZ12.2009
Skills
- Food Safety Compliance
- Cleanliness Maintenance
- Cash Handling Accuracy
- Espresso machine operation
Timeline
Cafe Assistant
Kensington Park Cafe
05.2024 - Current
Beauty Therapist
Forme Spa
08.2021 - 01.2023
Duty Manager/Assistant Catering Manager
Forte Enterprises Ltd
08.2018 - 07.2021
Graduate Diploma - Beauty Therapy
Elite International School of Beauty & Spa Therapy
Graduate Certificate -
Glendowie College
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