Lucy Payne
Roseneath,Wellington
Summary
I am a bubbly, vibrant professional who can slot easily into any team environment and adapt quickly to new situations. With a confident and responsible nature, I take great pride in my excellent written and verbal communication skills. This enables me to engage and relate well with all people, whether it be communicating with stakeholders or being a team player and assisting where needed on the day.
I am self-starter, always looking for my next challenge and ways to improve current processes and systems. Coming from a wide-ranging background, I have been fortunate to build a wealth of interpersonal, administrative and project skills which enable me to bring great initiative and ownership to any role.
My passion towards people drives my strength to succeed and makes every experience meaningful within the workplace.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Programme Coordinator – Occupational Health and Wellbeing
Health NZ | Te Whatu Ora
Wellington, NZ
03.2024 - 07.2024
- Project coordination and support of Kaimahi Hauora (health and wellbeing service) alongside the PwC Project Team throughout the Design and initial implementation stages
- Regular reporting to ELT via board reports, project updates and memorandums
- Support provided to 11x District Managers through various administrative tasks, travel, IT support, weekly team meetings and monthly workshops
- Project support provided to the GM Occupational Health (Kaimahi Hauora) and the GM Occupational Health and Wellbeing Programmes of Work
- Management and upkeep of key registers
- Meeting minutes and agendas for the Design Council and Clinical Advisory Group
- Travel bookings for the wider team through the Tandem Travel system
- Invoice processing through the FPIM Oracle system
- Workshop organisation involving room bookings, catering, equipment and running of the day
- Weekly flu campaign reporting to SLT.
Project Manager – System Pressures, Hospital and Specialist Services
Health NZ | Te Whatu Ora
Wellington, NZ
02.2023 - 09.2023
- Led the project management of the CAMMS ICT Project aimed at enhancing operations within the HSS group. Directed activities such as technology system reconfiguration, user alignment procedures involving cloud-based licensing. Carried out comprehensive risk analysis and process mapping from a technological standpoint while also conducting user induction sessions with adherence to national framework guidelines.
- Management of project scope, budget, schedule and interdependencies alongside status reporting and key contact relationship maintenance with the vendor and subsequent product and technical teams
- Project lead for the National workforce resource kit containing volunteer pack and deployment process post cyclone Gabrielle to assist affected regional areas
- Development of key registers and templates to assist tracking of volunteers including ongoing maintenance/expansion
- Collated and presented national hospital data to inform diagnostics and future areas for improvement and funding in high pressure areas
- Project support for the regional governance & surveillance operating model and reporting structure
- Supported regional staff in documenting and monitoring hospital system pressures through daily health checks, ensuring timely uploading of any related concerns into the CAMMS system.
Project Manager – Planning and Programme Management Team (Office of the Director, Outbreak Response)
Health NZ | Te Whatu Ora
Wellington, NZ
10.2022 - 02.2023
- Led and managed the CAMMS ICT Project, overseeing tasks such as facilitating user license and training, module reconfigurations, and health checks to ensure optimal functionality.
- Managed project scope, budget, and schedule while maintaining relationships with vendors and cross-functional teams.
- Served as project lead for aligning strategic business plans with the Risks and Issues Register, ensuring effective management and analysis
- Collaborated with teams to ensure effective project support through consolidation of business plans and alignment of work plans
- Supported and compiled COVID-19 Recommendations and Reviews, overseeing reporting and management of live database for both internal and external reviews by responsible managers.
- Provided support to the National Coordination and Response Team by assisting with Operational Steering Group tasks, designing and implementing Action Logs, and developing Incident Action Plans for various Communicable Diseases
- Assist the Office of the Director group with reviews, reporting and data requests
- Managed Team Gantt chart to record BAU and current priorities, effectively forecasting upcoming projects and ensuring optimal resource allocation.
Project Coordinator – Planning and Programme Management Team (COVID-19 Health System Response)
Ministry of Health
Wellington, NZ
02.2021 - 10.2022
- Successfully led the 2021 Refresh Project for the Risks and Issues Register, involving analysis, substantial reduction, and grouping of identified risks and issues within the COVID-19 Directorate
- Spearheaded the phased introduction of a cutting-edge cloud- based tool (CAMMS) that greatly improved current risk management practices.
- Project support for the quarterly refresh of Consolidated Plans for the COVID-19 Directorate
- Provided project support and managed the collation of COVID-19 Recommendations and Reviews.
- Aided in project support for the Planning and Programme Management Manager, particularly regarding essential documents like the MoH Resurgence Plan and the Elimination Strategy.
- Updated and maintained weekly COVID-19 Directorate key points at the NSS meetings.
- Managed relationships with key external contacts in the risk assurance group at the Ministry of Business, Innovation and Employment (MBIE) through regular meetings and shared linkages.
Project Coordinator – Teacher Only Days Project and Interim Relief for the Review of Achievement Standards Project
Ministry of Education
Wellington, NZ
10.2020 - 02.2021
- Managed distribution, monitoring, and response of all Teacher Only Days emails for the NCEA Review Inbox.
- Diary and Inbox Management for the Senior Manager of the Teacher Only Days project
- Collation and management of the Risk & Issue Register
- Facilitation of live support during the Teacher Only Days
- Design and distribution of surveys post the Teacher Only Days via SurveyMonkey
- Coordination of the weekly workstream meetings for the Subject Expert Group facilitators, including notation of action points and collation of any relevant risks/issues into a weekly report
- Invoice processing and database management for the Subject Expert Group members.
Desk Coordinator, Administrator and Responder
Ministry of Health
Wellington, NZ
03.2020 - 10.2020
- Managed inbox triage for the Response team in the Covid-19 Directorate, overseeing email tracking, assessing urgency of inquiries, and assigning tasks to appropriate teams.
- Onboarding of new staff members including IT and corporate requirements
- Managed and coordinated ministerial documentation, such as OIAs, WPQs, OPQs, DRs, and Rapid Responses
- Collation of the daily situational report (Sitrep) for the Minister’s Office
- Distributed regular Covid-19 testing facility status updates to Healthline and external agencies.
- Processing all resourcing invoices for the Covid-19 Hub through the Oracle system
- Maintained accurate records of meeting minutes for weekly meetings, such as the Clinical Oversight Group and team meetings.
- Staff supervision of the Administration team in an acting Team Leader capacity
- EOD reporting including coordination and collation of actions from various teams and data collection.
Personal Assistant
Ministry of Education
Wellington, NZ
02.2020 - 03.2020
Transport Advisor
Ministry of Education
Wellington, NZ
06.2019 - 01.2020
Executive Support to the Vice Chancellor Office
Victoria University
Wellington, NZ
04.2019 - 06.2019
Office Administrator
PHARMAC Te Pātaka Whaioranga
Wellington, NZ
03.2019 - 04.2019
Team Assistant Panels team
PHARMAC Te Pātaka Whaioranga
Wellington, NZ
12.2018 - 03.2019
Team Assistant Engagement and Implementation
PHARMAC Te Pātaka Whaioranga
Wellington, NZ
07.2018 - 12.2018
Hotel Administrator & Sales
Rydges Hotel
Wellington, NZ
07.2016 - 05.2018
Front Office/Housekeeping/Food and Beverage Attendant
Pacific International Hotel Management School (PIHMS)
New Plymouth, NZ
02.2013 - 07.2016
Receptionist and Instant Service Centre Administrator
InterContinental Hotel
Wellington, NZ
01.2015 - 01.2016
Education
SWISS ADVANCED DIPLOMA IN APPLIED HOSPITALITY AND TOURISM -
PACIFIC INTERNATIONAL HOTEL MANAGEMENT SCHOOL (PIHMS) NZ
01.2016
NCEA LEVEL 3 -
OTUMOETAI COLLEGE
01.2011
Skills
- Project Management
- MS Office Suite
- Administrative Leadership
- Schedule Coordination
- Oracle Systems
- Opera (Hotel PMS)
- Risk and Incident Management
- Process Improvement
Affiliations
- Part time dog walker
- Animal lover
- Cooking
- Exploring new tracks
- Travelling
- Yoga
Certification
2022 FIRE WARDEN TRAINING
2020 COORDINATED INCIDENT MANAGEMENT TRAINING (CIMS) COURSE
2020 LEVEL 3 CERTIFICATE IN ANIMAL CARE (SPCA endorsed by Primary ITO)
2020 WRITE (FULL DAY) TRAINING COURSE
2019 ARCGIS ONLINE AND PRO CUSTOMISED TRAINING COURSE
2019 LEVEL 2 CERTIFICATE IN ANIMAL CARE (SPCA endorsed by Primary ITO)
2017 OCCUPATIONAL HEALTH & SAFETY REPRESENTATIVE TRAINING
2017 FIRE WARDEN TRAINING AND BASIC FIRE KNOWLEDGE
2016 MANUAL HANDLING IN THE WORKPLACE TRAINING
2016 VOLUNTEER (CANINE TEAM PUPPIES) SPCA WELLINGTON NZ; 2016 – 2020
References
References available upon request.
Timeline
Programme Coordinator – Occupational Health and Wellbeing
Health NZ | Te Whatu Ora
03.2024 - 07.2024
Project Manager – System Pressures, Hospital and Specialist Services
Health NZ | Te Whatu Ora
02.2023 - 09.2023
Project Manager – Planning and Programme Management Team (Office of the Director, Outbreak Response)
Health NZ | Te Whatu Ora
10.2022 - 02.2023
Project Coordinator – Planning and Programme Management Team (COVID-19 Health System Response)
Ministry of Health
02.2021 - 10.2022
Project Coordinator – Teacher Only Days Project and Interim Relief for the Review of Achievement Standards Project
Ministry of Education
10.2020 - 02.2021
Desk Coordinator, Administrator and Responder
Ministry of Health
03.2020 - 10.2020
Personal Assistant
Ministry of Education
02.2020 - 03.2020
Transport Advisor
Ministry of Education
06.2019 - 01.2020
Executive Support to the Vice Chancellor Office
Victoria University
04.2019 - 06.2019
Office Administrator
PHARMAC Te Pātaka Whaioranga
03.2019 - 04.2019
Team Assistant Panels team
PHARMAC Te Pātaka Whaioranga
12.2018 - 03.2019
Team Assistant Engagement and Implementation
PHARMAC Te Pātaka Whaioranga
07.2018 - 12.2018
Hotel Administrator & Sales
Rydges Hotel
07.2016 - 05.2018
Receptionist and Instant Service Centre Administrator
InterContinental Hotel
01.2015 - 01.2016
Front Office/Housekeeping/Food and Beverage Attendant
Pacific International Hotel Management School (PIHMS)
02.2013 - 07.2016
SWISS ADVANCED DIPLOMA IN APPLIED HOSPITALITY AND TOURISM -
PACIFIC INTERNATIONAL HOTEL MANAGEMENT SCHOOL (PIHMS) NZ
NCEA LEVEL 3 -
OTUMOETAI COLLEGE
2022 FIRE WARDEN TRAINING
2020 COORDINATED INCIDENT MANAGEMENT TRAINING (CIMS) COURSE
2020 LEVEL 3 CERTIFICATE IN ANIMAL CARE (SPCA endorsed by Primary ITO)
2020 WRITE (FULL DAY) TRAINING COURSE
2019 ARCGIS ONLINE AND PRO CUSTOMISED TRAINING COURSE
2019 LEVEL 2 CERTIFICATE IN ANIMAL CARE (SPCA endorsed by Primary ITO)
2017 OCCUPATIONAL HEALTH & SAFETY REPRESENTATIVE TRAINING
2017 FIRE WARDEN TRAINING AND BASIC FIRE KNOWLEDGE
2016 MANUAL HANDLING IN THE WORKPLACE TRAINING
2016 VOLUNTEER (CANINE TEAM PUPPIES) SPCA WELLINGTON NZ; 2016 – 2020
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