Lucy Rich
Auckland,AUK
Summary
Dynamic Event Coordinator with a proven track record at Zone Bowling Wairau, excelling in event planning and team leadership. Expert in creating seamless experiences through effective scheduling and exceptional customer service. Recognised for fostering a collaborative team culture and enhancing guest satisfaction, ensuring memorable celebrations and successful events.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Coordinator
Zone Bowling Wairau
Wairau Valley, Auckland
02.2024 - Current
- Lead and coached a small team of party hosts, providing on-the-job training, guidance, and support to ensure high-quality service delivery, and team confidence.
- Collaborated closely with clients to understand their event goals, preferences, and logistics, ensuring personalized, and seamless experiences.
- Provided hands-on, on-site event coordination and troubleshooting, maintaining professionalism, and quick decision-making under pressure.
- Supported guests throughout events, offering assistance, information, and a welcoming presence to enhance guest satisfaction.
- Created and managed detailed event timelines, proactively ensuring all milestones and tasks were executed on schedule.
- Fostered a positive and collaborative team culture to improve communication, efficiency, and service consistency across events.
Party Host
Zone Bowling Wairau
Wairau Valley, Auckland
09.2022 - 02.2024
- Delivered exceptional customer service by supporting guests throughout events, answering questions, and promptly addressing concerns to ensure a positive experience.
- Created a fun and welcoming atmosphere by actively engaging with guests through conversation, games, and activities tailored to a range of age groups.
- Facilitated and led party games and activities, maintaining energy and enthusiasm to keep guests entertained, and events running smoothly.
- Adapted to dynamic group needs while remaining calm and professional under pressure, contributing to memorable celebrations.
- Built confidence in public speaking and guest interaction through hosting large groups and managing transitions between event segments.
Product Controller
Mardeco
Whangaparaoa, Auckland
12.2021 - 07.2022
- Conducted detailed quality control inspections to ensure all products met company and industry standards before distribution.
- Identified and reported defects or inconsistencies, minimizing downtime, and reducing product returns to support overall revenue goals.
- Evaluated manufacturers’ quality control processes, and provided feedback to improve consistency and reliability across production lines.
Volunteer
Hospice Shop
Milford, Auckland
02.2021 - 07.2021
- Provided assistance to staff in the daily operations of the organisation.
Education
Bachelor of Health Science - Occupational Therapy
Auckland University of Technology
Auckland, NZHigh School Diploma -
Westlake Girls High School
Auckland, NZ11-2023
Skills
- Staff management
- Event planning
- Scheduling
- Verbal and written communication
- Team leadership
- Training development
- Time management
- Problem analysis
- Customer service
- Event coordination
Certification
- Full Class 1 clean Drivers licence
Affiliations
Pilates
Squash
Badminton
References
References available upon request.
Timeline
Event Coordinator
Zone Bowling Wairau
02.2024 - Current
Party Host
Zone Bowling Wairau
09.2022 - 02.2024
Product Controller
Mardeco
12.2021 - 07.2022
Volunteer
Hospice Shop
02.2021 - 07.2021
Bachelor of Health Science - Occupational Therapy
Auckland University of Technology
High School Diploma -
Westlake Girls High School
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