Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lucy Sa'u

Lucy Sa'u

Auckland,AUK

Summary

Proficient duty manager bringing several years of experience and motivation to exceed objectives on a consistent basis. Experienced and proactive problem-solver successful at overseeing personnel, programs and projects. Familiar with operational requirements and best practices.

Experienced duty officer with a proven track record of effectively managing operations and ensuring safety and security. Skilled in overseeing day-to-day activities, coordinating resources, and responding to emergencies. Proficient in enforcing policies and procedures to maintain order and compliance. .

Results-oriented duty manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement.

Resourceful Duty Manager known for high productivity and efficient task completion. Skilled in team leadership, operational oversight, and customer service excellence. Possess strong problem-solving, communication, and organizational skills crucial for navigating day-to-day operations smoothly. Excel in fast-paced environments by leveraging adaptability and stress management abilities to ensure optimal performance and customer satisfaction.

Experienced Duty Manager with substantial knowledge in hospitality and customer service. Demonstrated success in managing staff, coordinating operations and liaising with diverse departments to ensure seamless operations. Strong problem-solving skills coupled with ability to handle high-pressure situations. Significant contribution towards improved guest satisfaction and operational efficiency in previous roles.

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

2
2
years of professional experience

Work History

Duty Manager

Woodside bar kitchen functions
Auckland , Manukau
2023.01 - Current
  • Prepared weekly reports detailing sales figures and staff performance metrics.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Ensured adherence to health and safety regulations throughout the premises.
  • Responded promptly to any emergency situations that arose during shifts.
  • Organized employee appraisals, providing feedback where necessary.
  • Ensured compliance with local licensing laws and regulations relating to serving alcohol.
  • Monitored performance of staff members, offering advice where appropriate.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Implemented quality assurance measures in order to maintain high standards of service delivery.
  • Developed and implemented strategies to improve customer service.
  • Reviewed customer feedback surveys in order to identify areas for improvement.
  • Provided training sessions for new staff members on company policies and procedures.
  • Took care of customer problem escalated by other staff members.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Handled employee problems in absence of general manager.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.

Education

Auckland

First Aid
Auckland
2024-03

Skills

  • ERP Software
  • Customer Service
  • Financial Reporting
  • Employee Development
  • Inventory Management
  • Operations Management

Timeline

Duty Manager

Woodside bar kitchen functions
2023.01 - Current

Auckland

First Aid
Lucy Sa'u