Summary
Overview
Work History
Skills
Reference
Timeline
Generic

Lucy Tibus

Summary

Detail-oriented Processing Officer adept at handling physical and electronic transactions accurately. Self-directed, team-driven and confident professional with administrative, business and customer service skills. Over 10 years of experience in Customer Service and expertise in financial operations.

Overview

13
13
years of professional experience

Work History

Central Processing Officer

Ministry Of Social Development
07.2020 - Current

• Strong attention to detail and accuracy in review and processing of data entries

  • Updated knowledge about new processes, procedures and organizational changes to respond to clients and shareholders requests.
  • Identified and recommended changes to existing processes and procedures to improve client satisfaction.
  • Verified technical specifications and information details before processing and stored on the appropriate systems

Retail Sales Consultant

2Degrees Rotorua
04.2018 - 07.2020
  • Increased sales and customer satisfaction through personalized servicing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

Service Crew

Burger King Rotorua
05.2016 - 04.2018
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
  • Kept customers and crew areas organized.
  • Operated cash registers and POS systems.

Shift Manager

Burger King Rotorua
08.2013 - 05.2016
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Room Attendant

Novotel Lakeside Rotorua
09.2011 - 02.2015
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Replenished guest room water glasses, toiletries, and paper products.

Housekeeping and Reception

Plateau Lodge & Tongariro Shuttle
09.2010 - 02.2011
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.

Skills

  • Transaction Review
  • Document Verification
  • File Management
  • Product Sales
  • Sales Development
  • Data Entry
  • Paperwork Processing
  • Customer Service
  • Calm and Professional Under Pressure
  • Professional Telephone Manner
  • Computer Skills
  • Creative Problem-Solving

Reference

Carissa James

Service Manager Centralised Services

Ministry of Social Development

Rotorua New Zealand

Phone: 0299275217


John Welch

Manager Centralised Services

Ministry of Social Development

Rotorua New Zealand

Phone: 0296500545


Julie Mills

Store Manager

2Degrees Rotorua

Phone: 0220850034



Timeline

Central Processing Officer

Ministry Of Social Development
07.2020 - Current

Retail Sales Consultant

2Degrees Rotorua
04.2018 - 07.2020

Service Crew

Burger King Rotorua
05.2016 - 04.2018

Shift Manager

Burger King Rotorua
08.2013 - 05.2016

Room Attendant

Novotel Lakeside Rotorua
09.2011 - 02.2015

Housekeeping and Reception

Plateau Lodge & Tongariro Shuttle
09.2010 - 02.2011
Lucy Tibus