Summary
Overview
Work History
Skills
Awards
References
Timeline
Generic

Lui Aukuso

Mangere East,AUK

Summary

I'm 23 years old.

Experienced professional with a strong background in customer service, retail, and hospitality, offering over 7 years of industry expertise. Demonstrated leadership skills and a proven ability to adapt to evolving business requirements. Currently pursuing studies at FitFutures Academy to become a certified personal trainer, showcasing dedication to personal growth and professional development.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Jayjays
02.2024 - 07.2024


  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Key Holder

XPLOSIV Supplements
03.2023 - 07.2024
  • Merchandised new stock to appeal to customers, grab attention and drive sales
  • Provided accurate information about promotions, customer programs and products, helping drive customer retention
  • Employed strategic tactics such as cross-selling and upselling to drive sales
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Key Holder

ADIDAS
03.2023 - 02.2024
  • Often open and close the store alone, when no managers were fit to come in
  • Working a mix of hours varying between 4-8am starts
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Employed strategic tactics such as cross-selling and upselling to drive sales
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.

Key Holder

HUFFER
12.2021 - 11.2022
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products
  • Often open and close the store alone, when no managers were fit to come in or work
  • Helped a co worker when dealing with a hard customer, with a calm and well mannered attitude
  • Would occasionally have to work 6 days a week when needed, having no weekends off

Waiter/Bartender

Szimpla Gastro Bar
06.2019 - 09.2020
  • Established reputation for customer service, handling all guests needs with an upbeat attitude and attention to detail
  • Followed up with customers to assist with additional needs or requests
  • Occasionally managed the needs of 6+ tables at once with expert service
  • Cleaned tables, along with finishing closing duties, and restocking tableware and supplies
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Sales Advisor

Kathmandu
09.2017 - 05.2020
  • Handled calls throughout the day to address customer inquiries and concerns
  • Counting cash in the register at the beginning and end of days
  • Established and maintained a clean and comfortable environment in our store by vacuuming, cleaning windows and dusting
  • Helped all customers with what their needs were and made sure everyone was met with high standard customer service
  • Listened to customer details and offered matching solutions to meet wide range of requirements.

Skills

  • Quick Learner
  • Confident
  • Communications
  • Sales expertise
  • Stock management
  • Store operations
  • POS systems operations
  • Customer experience

Awards

  • 2nd in Junior Bodybuilding, Auckland Champs 2021
  • 2nd in Classic Physique Bodybuilding, Body of Steel 2021
  • 3rd in Junior Bodybuilding, Body of Steel 2021
  • 1st in Junior Bodybuilding, Bonanza 2021
  • 1st in Mens Physique, Bonanza 2021

References

Available upon request

Timeline

Assistant Store Manager

Jayjays
02.2024 - 07.2024

Key Holder

XPLOSIV Supplements
03.2023 - 07.2024

Key Holder

ADIDAS
03.2023 - 02.2024

Key Holder

HUFFER
12.2021 - 11.2022

Waiter/Bartender

Szimpla Gastro Bar
06.2019 - 09.2020

Sales Advisor

Kathmandu
09.2017 - 05.2020

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Lui Aukuso