Luisa Diaz
Auckland,AUK
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Better Gift Boxes
07.2022 - 12.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Store Manager
David Jones/Rodd & Gunn
11.2019 - 06.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Salesperson
Rodd & Gunn Newmarket
08.2018 - 11.2019
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
Customer Service Cashier
Wilderness Motorhomes
07.2014 - 04.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Skills
- Merchandise Restocking
- Cash Handling
- Product Merchandising
- Payment Collection
- Customer Satisfaction
- Refund Handling
- Reliability and punctuality
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Japanese
Professional Working
Certification
People in Progress - Management Certificate in SMART & C.A.R.E
Timeline
Customer Service Cashier
Better Gift Boxes
07.2022 - 12.2022
Store Manager
David Jones/Rodd & Gunn
11.2019 - 06.2022
Salesperson
Rodd & Gunn Newmarket
08.2018 - 11.2019
Customer Service Cashier
Wilderness Motorhomes
07.2014 - 04.2017
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