Luis Jose Velasquez Hernandez
Nobsa,Boyaca
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Junior Waiter
Princess Cruises Lines
04.2023 - Current
- Enhanced customer experience by providing friendly and efficient service during busy shifts.
- Assisted senior waitstaff in ensuring a smoothly run dining area, maintaining clean tables and promptly addressing guest needs.
- Contributed to increased restaurant sales by upselling menu items and making personalized recommendations based on customer preferences.
- Reduced order errors through diligent attention to detail when taking orders and communicating with kitchen staff.
- Streamlined table turnover by quickly clearing dishes and resetting tables for incoming guests.
- Resolved guest complaints professionally, working efficiently to address concerns and maintain a positive dining environment.
Customer Service Representative
Teleperformance
07.2020 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Restaurant Waiter
El Fresal
01.2019 - 02.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Education
No Degree - Occupational Hygiene And Safety
UPTOS "Clodosbaldo Russian"
VenezuelaHigh School Diploma -
Antonio Lemus Perez
Venezuela07.2012
Skills
- Order Taking
- Professional Appearance
- Reliability
- Stress management
- Customer service
- Adaptability
- Time management
- Active listening
- Organizational skills
- Interpersonal skills
- Memory retention
- Food Presentation
Languages
English
Full Professional
Spanish
Native or Bilingual
Additional Information
Skype user: luisvelasquezzz
Timeline
Junior Waiter
Princess Cruises Lines
04.2023 - Current
Customer Service Representative
Teleperformance
07.2020 - 01.2023
Restaurant Waiter
El Fresal
01.2019 - 02.2020
No Degree - Occupational Hygiene And Safety
UPTOS "Clodosbaldo Russian"
High School Diploma -
Antonio Lemus Perez
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