Luka Ewert
Taupo
Summary
Proven expertise in customer service and kitchen coordination whilst retaining bar mastery and hostess professionalism, demonstrated at Cobb And Co Taupo under Tim Birch's leadership. Excelled in a high-pressure, fast paced environment, coordinating service for over 500 guests, significantly enhancing dining experience and meal presentation. Skilled in fast and friendly service, I demonstrate exceptional memory retention and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Cobb And Co Taupo
Tim Birch
08.2022 - Current
- Coordinated the pass calmly and effectively catering to over 500 guests for evening service.
- Consistently met tight deadlines for meal service during peak dining hours, maintaining a calm demeanour under pressure.
- Ensured timely service by managing multiple simultaneous orders without sacrificing quality or presentation standards.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Education
NCEA Level 1 And 2 -
Taupo-Nui-a-Tia
Taupo, NZSkills
- Customer service
- Order taking
- Service quality
- Problem-solving
- Cash handling
- Memory retention
- Upselling techniques
- Food presentation
Timeline
Cobb And Co Taupo
Tim Birch
08.2022 - Current
NCEA Level 1 And 2 -
Taupo-Nui-a-Tia
Similar Profiles
Madison HatcherMadison Hatcher
Dental Assistant at Birch Street Dental CareDental Assistant at Birch Street Dental Care
Denisha JohnsonDenisha Johnson
Cook at Silver Birch LLCCook at Silver Birch LLC
Ann Marie AnstineAnn Marie Anstine
Janitorial Supervisor at Silver Birch Kitchen & LoungeJanitorial Supervisor at Silver Birch Kitchen & Lounge