Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Luka Heperi

Auckland,AUK

Summary

Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations.

Recently completed year 13 of college whilst working part time through my schooling. I am now working full time but would love the opportunity to develop a career in finance and banking.

What I can bring to the role is reliability combined with focus on customer satisfaction and teamwork. Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash and serving customers. Goes above and beyond to serve guests and promote loyalty. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonalds
Stanmore Bay , Auckland
12.2022 - Current
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Upheld high standards of productivity and quality in operations.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Resolved customer complaints in a professional manner.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Presented orders to guests within anticipated service times.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Maintained an organized work area to ensure efficient operations.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Drove team success by quickly completing assigned tasks.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Whangaparaoa College
Whangaparaoa
12-2024

Skills

  • Reliability and punctuality
  • Interactive communication skills
  • Time management
  • Telephone etiquette
  • Creativity and innovation
  • Point-of-sale transactions
  • Product promotion
  • Cash handling
  • Willingness to learn
  • Multitasking and organization
  • Hospitality service expertise
  • Resilience and persistence
  • Customer engagement
  • Attention to detail
  • Leadership qualities
  • Customer service
  • Teamwork and collaboration
  • Crew leadership
  • Integrity and honesty
  • Team contributions
  • Clear communication

References

References available upon request.

Timeline

Crew Member

McDonalds
12.2022 - Current

High School Diploma -

Whangaparaoa College
Luka Heperi