Luke Barlow
Hamilton Lake,Hamilton
Summary
Results-oriented transport professional with extensive experience at Emmerson Transport, specializing in regulatory compliance, and operational efficiency. Achieved significant improvements in service quality through effective performance monitoring and targeted employee training, enhancing overall customer satisfaction. Proficient in KPI analysis and building strong client relationships, while driving continuous team development.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Depot/Regional Branch Manager
Emmerson transport
Hautapu, Cambridge
05.2022 - Current
- Coordinated and ensured smooth day-to-day functioning of the Cambridge depot in the Waikato region.
- Ensured health, safety, and compliance standards at the depot.
- Reconciled employee timesheets, ensured Hpmv permit compliance, and monitored logbook compliance for drivers.
- Monitored branch performance diligently against KPIs, taking corrective measures to ensure objectives were consistently met.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Managed daily workflows to enhance operational efficiency.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Developed strong client relationships that supported long-term business growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Dispatcher/Transport Manager
Emmerson Transport
Hautapu, Cambridge
11.2020 - 05.2022
- Oversaw routing and planning for daily operations of Cambridge depot's general freight fleet.
- Oversaw wet tipper fleet activities across Waikato.
- Managed daily organization of hazardous materials documentation.
- Facilitated prompt delivery through effective communication with transport team.
- Oversaw dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Resolved conflicts with customers, drivers, and staff to foster professional relationships.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Driver/Storeman
Dec plastics
09.2019 - 11.2020
- Driving reach forklifts, stocktaking, filing, and doing a daily Auckland delivery run.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanour during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Transport Manager
Waharoa transport
Waharoa , Matamata
09.2017 - 09.2019
- Oversaw drivers and operations for approximately 20 freight trucks.
- Oversaw daily truck operations, including dispatch, health and safety inductions.
Owner Operator
Mainfreight
Te Rapa, Hamilton
01.2007 - 08.2017
- Owned and managed a fleet of two trucks for contractual work with Mainfreight.
- Managed complete business operations encompassing financials and IRD.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction, and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Ensured compliance with relevant regulations, maintaining proper documentation, and licensing requirements.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to the company's success.
- Improved safety standards by regularly reviewing protocols, and implementing necessary updates.
- Obtained the necessary permits and licenses to operate various commercial vehicles legally.
- Maintained a daily, legible DOT logbook, and submitted the corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival, and the latest road conditions.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Driver/Merchandiser/Sales Rep
MAINLAND/MEADOWFRESH/GOODMAN FIELDER
01.1998 - 01.2007
- had various roles at this job such as Truck driver, merchandiser, and sales rep
- This enabled me to develop my foundation of customer service experience
- Stocktaking and merchandise management.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanour during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Education
School Cert Achieved in Maths, Science, And English. -
Hillcrest High School
Hamilton, NZ01.1998
Skills
- Regulatory compliance
- Employee training
- Performance monitoring
- Operational efficiency
- KPI analysis
- Customer service
- Operations management
Certification
- licence class 1,2,3,4,5
- Forklift 'F' endorsement plus OSH license
- Dangerous Goods Licence
- MPI Operational Facility Operators Certificate
Timeline
Depot/Regional Branch Manager
Emmerson transport
05.2022 - Current
Dispatcher/Transport Manager
Emmerson Transport
11.2020 - 05.2022
Driver/Storeman
Dec plastics
09.2019 - 11.2020
Transport Manager
Waharoa transport
09.2017 - 09.2019
Owner Operator
Mainfreight
01.2007 - 08.2017
Driver/Merchandiser/Sales Rep
MAINLAND/MEADOWFRESH/GOODMAN FIELDER
01.1998 - 01.2007
School Cert Achieved in Maths, Science, And English. -
Hillcrest High School
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