Luke Browne

Bank of New Zealand (BNZ) - 2020 to Present

• Successfully manage reactive and proactive maintenance for BNZ retail and corporate sites, ensuring portfolio compliance.
• Oversee and lead a successful team and manage the BNZ portfolio as a whole, taking full ownership of what we deliver while coaching and driving team members to deliver their personal and professional best.
• Responsible for budget delivery across the portfolio, allocating resources and controlling costs for R&M and capital expenditure budgets
• Handle supplier management, ensuring effective partnerships and timely service delivery.
• Ensure H&S obligations are met for the company and clients across maintenance works, and contribute to process improvement in this area.
• Oversee asset renewal projects to ensure optimal functionality and longevity.
• Expertly coordinate and manage various improvement projects aimed at enhancing BNZ's ESG goals, such as the roll-out of EV chargers and NFC tags across the network, and the implementation of female hygiene product dispensers in all BNZ sites, ensuring timely completion and adherence to quality standards.
• Led COVID response efforts, implementing necessary measures for workplace safety. This included a complete upgrade of BNZ's HVAC systems across the portfolio, coordinating a spend of approximately $500,000 on top of our planned capital expenditure for the financial year.
• Expertly handle branch closures and openings, adhering to leasing obligations, including successfully closing 40+ retail sites in 2021.
• Ensuring quality assurance standards are met throughout the facilities management process, focused on delivering outstanding client outcomes through collaboration.

Land Information New Zealand/Ministry of Education/New Zealand Police/ New Ground Capital - 2018 to 2020

• Expertly managed maintenance and groundskeeping of approximately 600 residential properties.
• Coordinated and managed healthy homes initiatives, ensuring compliance and tenant satisfaction.
• Skillfully managed maintenance schedules, supplier relationships, and tenant interactions.
• Coordinated asset renewal across the portfolio ensuring longevity of client assets.

• Effectively managed daily inventory, ensuring accurate stock levels whilst achieving daily delivery targets.
• Reported to management operational activities and maintained current records.
• Led and supervised a team, fostering a positive work environment and achieving performance goals
• Evaluated current operational processes to help develop, implement and improve practices to streamline operations and enhance efficiency.
• Drove sales by providing excellent customer service and product knowledge.
• Coordinated the relocation and set-up of the new product distribution centre/office space.