Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Luke Goatley

Auckland City,New Zealand

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I moved from Southland to Queenstown for work and then to Dunedin to complete University study before moving to Auckland. I am a New Zealand citizen and I have good references from people I have worked for previously.

Overview

3
3
years of professional experience

Work History

Driver and Front of House

The Carlin Hotel
Queenstown, Queenstown
01.2022 - 12.2023
  • I worked as a Driver, completing airport transfers and pick-ups in luxury vehicles
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Was responsible for answering phone calls at the reception desk and organizing room services, meant I was good at prioritization and time management.
  • Additionally, I completed warehousing and maintenance work.
  • I always cleaned and polished the company vehicles inside and out and kept the W.O.F and Registration up to date.
  • Loaded and unloaded inbound/outbound merchandise efficiently to meet demanding route targets.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Reviewed work orders to perform freight movement and deliveries.
  • Assisted with loading and unloading freight when necessary.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.

Restaurant Waiter

The Carlin Hotel
Queenstown
01.2021 - 12.2022
  • Worked as a waiter in the 5-star Oro Restaurant on the first floor of the Carlin Hotel
  • Use of CRM software Seven Rooms
  • Was responsible for the opening and closing procedures for the restaurant, room service and taking payments.
  • Collected payments for goods delivered or unloaded.
  • Room service included calling guests, delivering meals from the restaurant, I was trusted with the company debit cards and made regular purchases for the hotel
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Trained new employees to perform duties.

Education

Bachelor of Commerce - Economics

Otago University
Dunedin, NZ
12.2023

Skills

  • Teamwork collaboration skills
  • Use of CRM software such as Seven Rooms
  • Organisation skills
  • Stocktaking Experience
  • Hotel Warehousing Experience
  • Critical Thinking
  • Driving Skills (Full driver's license)
  • Forklift licence (can renew)
  • Self Motivation
  • Computer Skills
  • Microsoft Office Excel
  • Word and PowerPoint
  • Attention to detail
  • Learning Applications

Awards

  • Duke of Edinburgh, Bronze and Silver Award(s)
  • Excellence at NCEA Level 3
  • Otago University Leaders of Tomorrow Scholarship

Timeline

Driver and Front of House

The Carlin Hotel
01.2022 - 12.2023

Restaurant Waiter

The Carlin Hotel
01.2021 - 12.2022

Bachelor of Commerce - Economics

Otago University

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Luke Goatley