Luke Ramsay
Christchurch,CAN
Summary
My entire work life has been based around customer service / relations, and management, both staff and logistical.
With more than a decade of experience in hospitality, and then approximately 15 years at the CDHB, both involving organisational roles, I have garnered invaluable knowledge and skills.
I am highly organised, motivated, have exceptional social skills, and a proven ability to work with multiple health and booking based systems.
My years of working as a mortuary technician has given me the unique lessons I need in dealing with highly adaptable situations and patient relations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Mortuary Laboratory Technician
Canterbury District Heath Board
02.2015 - Current
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Trained new associates in laboratory procedures and standards.
- Created, maintained and updated filing systems for paper and electronic documents including maintaining rosters.
- Assisted in special investigations and D.V.I lead mass trauma response.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Processed death certificates and other legal documents for families.
Orderlies Supervisor
Canterbury District Health Board
03.2008 - 02.2015
- Applied strong leadership and problem-solving skills to maintain team efficiency and organise workflows.
- Registered career force assessor mentoring and training newly hired employees on daily hospital procedures, equipment, safety training.
- Maintained rosters, familiar with microster, and other hospital operating systems such as I Proc, Citrx, Sipics, HCS, Max.
- Warmly greeted patients and visitors and made each feel welcome.
- Provided physical support to patients through diverse types of mobility assistance.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Manual handling facilitator.
Bar Manager
Various
01.1996 - 01.2008
- Closed out cash register and prepared cashier report at close of business.
- Maximised customer service by training staff, overseeing operations, and resolving issues.
- Banking, T.A.B and Poker machines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support for other staff members and punters.
- Kept bars compliant with health codes and cleanliness requirements.
- Kept and maintained an up to date bar managers license.
- Co-ordinated with suppliers maintaining correct stock levels and supply demands.
Education
School Cert -
Verdon College
Invercargill, NZSkills
- Mortuary Operations
- New Technician Training
- DVI mass trauma response
- Documentation and Recordkeeping
- Lab Equipment Processes
- Safety Protocols
- Rosters and Payroll
- Supply Ordering
- Attention to Detail
- Liaison for multiple stake holders
- Excellent Communicator
- Problem-Solver
Certification
- Certified Qualified Laboratory Technician / Mortuary, The New Zealand Institute of Medical Laboratory Science Inc - 12 December 2016
- Annual Practising Certificate, Medical Sciences Council, (Yearly)
- National Certificate in Health, Disability, and Aged Support (Orderlies) (Level 3), Career Force 25 September 2014
Timeline
Mortuary Laboratory Technician
Canterbury District Heath Board
02.2015 - Current
Orderlies Supervisor
Canterbury District Health Board
03.2008 - 02.2015
Bar Manager
Various
01.1996 - 01.2008
School Cert -
Verdon College
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