LUKE SAMPSON
New Plymouth,TKI
Summary
Quality-driven, offering skills in team leadership, conflict management and problem-solving. Decisive in managing employee challenges and resolving customer issues. Strengths include inventory management and delegation.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
BP Oil NZ
Central, New Plymouth
03.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Shift Supervisor
McDonalds
New Plymouth, Taranaki
11.2020 - 03.2024
- Completed jobs with high accuracy, carefully studying schedules and estimating labor requirements for effective planning
- Trained and mentored team members in company policies and led by example to promote company mission and values
- Provided on-the-job training to new staff members.
- Monitored staff performance to ensure quality standards were met.
- Maintained accurate records of daily transactions and deposits.
- Resolved customer complaints in a timely manner.
Education
NCEA Level 3 -
New Plymouth Boys High School
New Plymouth, Taranaki12.2017
Skills
- Customer-Oriented
- Attendance Oversight
- Inventory Control
- Safety Reviews
- Good Communication Skills
- Food Handling
- Cash Handling Expertise
- Positive Customer Experience
- In-store support
Timeline
Customer Service Representative
BP Oil NZ
03.2024 - Current
Shift Supervisor
McDonalds
11.2020 - 03.2024
NCEA Level 3 -
New Plymouth Boys High School
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