Summary
Overview
Work History
Education
Skills
References
Timeline
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Luke Thomas

Te Atatu Peninsula,AUK

Summary

Dynamic and results-driven Sales Professional with 8 years of progressive experience across the FMCG and Technology sectors. Skilled in consultative selling, I bring a unique blend of industry insight and a proven ability to build and maintain long-lasting client relationships. Beginning my career in FMCG, I quickly developed a robust foundation in sales, which I leveraged to transition into the Technology industry. Here, I advanced from cold calling roles to senior positions as an Account Manager and Business Development Manager. Known for exceptional communication, a diligent approach to account management, and expertise in B2B business development, I have a track record of driving revenue growth and negotiating successful contracts. Proficient in managing key accounts, I am dedicated to delivering client success and fostering strategic partnerships.

Overview

7
7
years of professional experience

Work History

Account Manager - B2B Business Development

Click'd
09.2024 - Current
  • Secured new business opportunities through networking and relationship-building activities.
  • Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
  • Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
  • Delivered impactful product presentations that resonated with clients'' unique challenges and needs.
  • Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
  • Monitored performance metrics closely to identify areas for improvement in account management processes.

Business Development Manager

GBG New Zealand
07.2022 - 03.2024
  • My role at GBG was to generate new sales leads through different sources
  • Negotiate contracts around implementation, pricing, and different technology strategies for business to meet their AML compliance standards
  • Project manage integrations with different teams in the business to ensure our clients have a perfect and smooth implementation of our solution
  • Hunt new leads through inbound and outbound calling
  • Attend conferences and tech showcases
  • Work with our partner team to lead new integrations
  • This included Key Stakeholders in the C-suite and Director Level
  • Demo our tech suite and present proposals to each potential client
  • Take each client from stage one of the sales pipeline to the close of the signed contract
  • Provide monthly, quarterly, and yearly sales plans and presentations to the senior leadership team on how to achieve targets and progress on our KPIs
  • Maintain our CRM system is kept up to date and is accurate for all stages of the pipeline and relevant information is kept for handover to the Account Management team
  • Project management of each client for 3 months after contract signature to ensure a smooth implementation phase of our technology and provide weekly check-ins and catch-up's to provide training and any additional help each client may need
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.

Account Manager

Click’d
01.2021 - 03.2022
  • My role was to grow and expand the current portfolio of clients while maintaining a high client satisfaction score
  • Advise on their current marketing strategy and implement a new strategy that aligns with their current brand and grow the business in the correct markets
  • Promote and sell a range of Google and social media products to clients, advise on their marketing strategy and build a strong brand for each client
  • Develop strong commercial relationships and networks with new and existing customers
  • Identify and source potential clients and implement effective strategies to gain business
  • Analyse customer feedback and monitor service levels
  • Keep accurate sales records and present monthly presentations to the senior management team on current targets and sale growth strategy

Inside Sales Representative

EIMS
03.2020 - 12.2020
  • My role was to cold call and book meetings for our Account Management team to fill the sales pipeline and generate revenue for the business
  • Meet KPI targets of cold outreach to certain sectors our Account Management team were targeting
  • Book a certain number of meetings each week, and attend each meeting with the Account management team and develop a strategy to bring them into the sales cycle
  • Present monthly meetings with the management team on successful clients going through the sales cycle and present ideas on how to grow the pipeline

Sales Merchandiser

Mars New Zealand
11.2017 - 02.2020
  • Maintain and manage my call cycle across Auckland Foodstuff stores, developing strong relationships with each Buyer and Store manager
  • Working with key staff to manage correct stock levels and accurate sales numbers
  • Checking company products are filled and tickets and prices are accurate
  • Meeting with the Grocery buyer to ensure out of stocks and damaged goods are taken care of, and liaison with the Territory Manager that all needs of the client are met
  • Build and Maintain displays and promotional events on and off-site
  • Establish needs and requirements of every store, identify selling opportunities for each customer

Education

NCEA Level 1 -

NCEA Level 2 -

NCEA Level 3 -

Skills

  • Consultative Selling
  • Account Management
  • Sales Forecasting
  • Negotiation
  • Strong Communication
  • Relationship Building
  • Problem Solving
  • CRM management (Dynamics 365, Hubspot, SalesForce)
  • Microsoft Product Suite
  • Verbal and written communication
  • Data-driven decision-making
  • Strategic account development

References

  • Miguel Magcaling, National Account Manager, Click’d, 0223675122
  • Andrew Parsons, Head of Sales (New Business), GBG Australia, +61 405 290 333
  • Lisa Greene, Manager, Mars, 0212760842

Timeline

Account Manager - B2B Business Development

Click'd
09.2024 - Current

Business Development Manager

GBG New Zealand
07.2022 - 03.2024

Account Manager

Click’d
01.2021 - 03.2022

Inside Sales Representative

EIMS
03.2020 - 12.2020

Sales Merchandiser

Mars New Zealand
11.2017 - 02.2020

NCEA Level 2 -

NCEA Level 3 -

NCEA Level 1 -

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Luke Thomas