Luke Verkley
Hamilton,Hamilton east
Summary
Proven Barista/FOH with a track record of enhancing customer satisfaction at Robert Harris Ruakura. Skilled in espresso machine operation and known for exceptional time management and interpersonal skills. Excelled in creating a positive team environment and elevating service quality through attention to detail and hospitality service expertise.
Overview
4
4
years of professional experience
Work History
Barista/FOH
The Village Cafe
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista/FOH
Trade Depot Cafe
11.2023 - 03.2024
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Barista/FOH
Robert Harris Ruakura
06.2023 - 11.2023
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista/FOH
Robert Harris Te Rapa
10.2020 - 05.2023
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Hamilton Boy’s High School
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Cleanliness
- Adaptive and creative
- Cash register operation
- Espresso machine operation
- Safe food handling
- Safe food handling practices
- Hospitality service expertise
- Quality control
- Latte art
Timeline
Barista/FOH
The Village Cafe
05.2024 - Current
Barista/FOH
Trade Depot Cafe
11.2023 - 03.2024
Barista/FOH
Robert Harris Ruakura
06.2023 - 11.2023
Barista/FOH
Robert Harris Te Rapa
10.2020 - 05.2023
Hamilton Boy’s High School
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