Luke Voluntad
Lower Hutt,WGN
Summary
Dedicated and empathetic customer service professional with 3 years of experience providing exceptional support in diverse industries. Adept at building positive relationships with customers to understand their needs and resolve issues effectively. Skilled in communication, problem-solving, and conflict resolution, with a passion for delivering outstanding service that exceeds expectations. Seeking to leverage expertise in customer service to contribute to the success and growth of a customer-centric organization.
Overview
3
3
years of professional experience
Work History
Cabin Crew Member/Crew Leader
Interislander
Wellington
05.2021 - Current
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Rostering of Crew members
- Leading meetings before and after shift
- Providing outstanding service to passengers is the primary responsibility of a cabin attendant.
- MES trained
- Experienced Barista
- Composed and level-headed, even in high-pressure situations such as
turbulence or emergencies.
- pay close attention to detail to maintain high standards of service and safety.
Duty Manager Supervisor
Mount Isa Irish Club
Mount Isa, QLD
10.2023 - 01.2024
- I am responsible for leading and supervising the bar staff. Strong leadership
skills are essential for effectively managing a team, providing direction, and motivating staff to achieve performance goals.
- comprehensive understanding of different types of alcoholic and non-alcoholic
- beverages, including cocktails, wines, and spirits, is essential for a bar manager.
- Exceptional communicating skills.
- Can work under pressure and manage time effectively
Education
Information Technology Level 5 -
Weltec
Wellington, NZ02-2020
Skills
- Team player
- Fast learner
- Delivers customer service beyond
expectations
- Focused
- Customer Assistance
Affiliations
- Gym
- Basketball
- Ride Motorbike
Languages
English
Full Professional
Filipino
Professional
References
References available upon request.
Timeline
Duty Manager Supervisor
Mount Isa Irish Club
10.2023 - 01.2024
Cabin Crew Member/Crew Leader
Interislander
05.2021 - Current
Information Technology Level 5 -
Weltec
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