Lulu Zhang
Auckland,Karaka
Summary
Team-oriented leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Multi languages speaker who's fluent in mandarin, Cantonese and English both speaking and written.
Familiar with Microsoft's and Mac system. Quick learner, multi tasking, problem solver and proactive. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
10
10
years of professional experience
Work History
Group Manager
The Worx Property Management
02.2018 - 01.2023
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Collaborated with cross-functional teams to maintain project progress.
- Monitored team performance to identify productivity improvement opportunities.
- Delegated tasks strategically and monitored progress for timely completion.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Conducted routine inspections to check quality and compliance with established specifications.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Improved team morale and retention through recognition and reward programs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanours by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Director
Hystand Flooring
12.2012 - 12.2017
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
Education
BBA - Event Management
Shanghai Normal University
Shanghai China06.2011
Skills
- Client Engagement
- Sales Transactions
- Program Improvements
- Professional Relationships
- Operational Efficiency
- Business Development
- Special Assignments
- Assignment Delegation
- Continuous Quality Improvement (CQI)
- Interpersonal Communication Skills
- Strategic Planning
- Operations Management
- Portfolio Review
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Group Manager
The Worx Property Management
02.2018 - 01.2023
Director
Hystand Flooring
12.2012 - 12.2017
BBA - Event Management
Shanghai Normal University
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