Luminda Samarakoon
Auckland,AUK
Summary
Experienced hospitality professional with international exposure in luxury hotels across the UK and Sri Lanka. Skilled in housekeeping supervision, guest services, and daily operations, with a proven ability to lead teams and maintain five-star standards. Proficient in key hospitality systems and recognized for adaptability, problem-solving, and enhancing guest satisfaction.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Fonab Castle Hotel & Spa- 5 Star Hotel
07.2025 - 09.2025
- Daily housekeeping operations and Inspection room
- Rota/ Recruitments/ Training new staff members
- Covered all managerial duties during the Head Housekeeper's days off and holidays
- Control housekeeping inventory and Purchasing.
Assistant Housekeeping Manager
Rufflets Hotel St. Andrews
07.2024 - 06.2025
- Monitored and documented daily room status updates to support smooth front desk and housekeeping operations.
- Daily housekeeping operations and Inspection room
- Employee Roster Management, Recruitment, and Onboarding
- Covered all managerial duties during the Head Housekeeper's days off and holidays
- Performing Duty Manager responsibilities
Housekeeping Supervisor
Fairmont Hotel - Accor Hotels- 5-Star Luxury Golf Hotel
11.2023 - 06.2024
- Performed housekeeping tasks as required to maintain service standards during high-demand periods.
- Prepared guest rooms for site visits, VIP arrivals, and special occasions, ensuring premium presentation.
- Workforce Planning, Hiring, and Staff Development
- Managed guest complaints and ensured rooms and public areas met cleanliness and brand standards
Room Attendant
The Gleneagles Hotel – Ennismore Group- 5-Star Luxury Hotel
03.2023 - 11.2023
- Reported and followed up on maintenance issues to ensure timely repairs and guest satisfaction.
- Cleaned guest rooms and restocked amenities, maintaining a high level of hygiene and presentation accordance with health and safety regulations.
- Collaborated with supervisors to receive daily assignments and updated status reports throughout the shift.
Guest Service Agent
Anantara Kalutara Resort - Minor Hotels- 5-Star Luxury Hotel
12.2021 - 10.2022
- Performed cashiering duties, processed guest payments, and maintained accurate financial records.
- Managed guest check-ins and check-outs efficiently,
- Addressed guest complaints promptly and courteously,
- Conducted night audit procedures including room allocation and daily reconciliation of financial reports.
Room Controller
Marino Beach Colombo- 4-Star City Hotel
08.2019 - 12.2021
- Monitored booking channels to identify trends and make informed decisions for room allocation and Optimized room occupancy rates with strategic planning and coordination among departments.
- Reduced guest wait times, ensuring quick check-in and check-out experiences.
Guest Relations Officer
Madulkelle Tea and Eco Lodge- Luxury Boutique Hotel
09.2018 - 07.2019
- Addressed guest inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
- Developed and maintained strong guest relationships through personalized service and attentive communication.
Education
Advanced Diploma - Hospitality Management
William Angliss Institute
Colombo01.2018
Skills
- Opera PMS
- SIHOT PMS
- MEWS PMS
- Microsoft Office
- IDS PMS
- HOTSOS PMS
- REZLYNX PMS
- PLANDAY(rota)
- PROCURE WIZRAD(purchasing)
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Housekeeping Supervisor
Fonab Castle Hotel & Spa- 5 Star Hotel
07.2025 - 09.2025
Assistant Housekeeping Manager
Rufflets Hotel St. Andrews
07.2024 - 06.2025
Housekeeping Supervisor
Fairmont Hotel - Accor Hotels- 5-Star Luxury Golf Hotel
11.2023 - 06.2024
Room Attendant
The Gleneagles Hotel – Ennismore Group- 5-Star Luxury Hotel
03.2023 - 11.2023
Guest Service Agent
Anantara Kalutara Resort - Minor Hotels- 5-Star Luxury Hotel
12.2021 - 10.2022
Room Controller
Marino Beach Colombo- 4-Star City Hotel
08.2019 - 12.2021
Guest Relations Officer
Madulkelle Tea and Eco Lodge- Luxury Boutique Hotel
09.2018 - 07.2019
Advanced Diploma - Hospitality Management
William Angliss Institute
ADDITIONAL INFORMATION & COURSES
- Emergency First Aid at Work (Level-6 Scotland Award)
- Catastrophic Bleeding Control
- Full Driving License (UK)