Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
ADDITIONAL INFORMATION & COURSES
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Luminda Samarakoon

Auckland,AUK

Summary

Experienced hospitality professional with international exposure in luxury hotels across the UK and Sri Lanka. Skilled in housekeeping supervision, guest services, and daily operations, with a proven ability to lead teams and maintain five-star standards. Proficient in key hospitality systems and recognized for adaptability, problem-solving, and enhancing guest satisfaction.

Overview

7
7
years of professional experience

Work History

Housekeeping Supervisor

Fonab Castle Hotel & Spa- 5 Star Hotel
07.2025 - 09.2025


  • Daily housekeeping operations and Inspection room
  • Rota/ Recruitments/ Training new staff members
  • Covered all managerial duties during the Head Housekeeper's days off and holidays
  • Control housekeeping inventory and Purchasing.

Assistant Housekeeping Manager

Rufflets Hotel St. Andrews
07.2024 - 06.2025
  • Monitored and documented daily room status updates to support smooth front desk and housekeeping operations.
  • Daily housekeeping operations and Inspection room
  • Employee Roster Management, Recruitment, and Onboarding
  • Covered all managerial duties during the Head Housekeeper's days off and holidays
  • Performing Duty Manager responsibilities

Housekeeping Supervisor

Fairmont Hotel - Accor Hotels- 5-Star Luxury Golf Hotel
11.2023 - 06.2024


  • Performed housekeeping tasks as required to maintain service standards during high-demand periods.
  • Prepared guest rooms for site visits, VIP arrivals, and special occasions, ensuring premium presentation.
  • Workforce Planning, Hiring, and Staff Development
  • Managed guest complaints and ensured rooms and public areas met cleanliness and brand standards

Room Attendant

The Gleneagles Hotel – Ennismore Group- 5-Star Luxury Hotel
03.2023 - 11.2023


  • Reported and followed up on maintenance issues to ensure timely repairs and guest satisfaction.
  • Cleaned guest rooms and restocked amenities, maintaining a high level of hygiene and presentation accordance with health and safety regulations.
  • Collaborated with supervisors to receive daily assignments and updated status reports throughout the shift.

Guest Service Agent

Anantara Kalutara Resort - Minor Hotels- 5-Star Luxury Hotel
12.2021 - 10.2022


  • Performed cashiering duties, processed guest payments, and maintained accurate financial records.
  • Managed guest check-ins and check-outs efficiently,
  • Addressed guest complaints promptly and courteously,
  • Conducted night audit procedures including room allocation and daily reconciliation of financial reports.

Room Controller

Marino Beach Colombo- 4-Star City Hotel
08.2019 - 12.2021
  • Monitored booking channels to identify trends and make informed decisions for room allocation and Optimized room occupancy rates with strategic planning and coordination among departments.
  • Reduced guest wait times, ensuring quick check-in and check-out experiences.

Guest Relations Officer

Madulkelle Tea and Eco Lodge- Luxury Boutique Hotel
09.2018 - 07.2019
  • Addressed guest inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
  • Developed and maintained strong guest relationships through personalized service and attentive communication.

Education

Advanced Diploma - Hospitality Management

William Angliss Institute
Colombo
01.2018

Skills

  • Opera PMS

  • SIHOT PMS

  • MEWS PMS

  • Microsoft Office

  • IDS PMS

  • HOTSOS PMS

  • REZLYNX PMS

  • PLANDAY(rota)

  • PROCURE WIZRAD(purchasing)

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Housekeeping Supervisor

Fonab Castle Hotel & Spa- 5 Star Hotel
07.2025 - 09.2025

Assistant Housekeeping Manager

Rufflets Hotel St. Andrews
07.2024 - 06.2025

Housekeeping Supervisor

Fairmont Hotel - Accor Hotels- 5-Star Luxury Golf Hotel
11.2023 - 06.2024

Room Attendant

The Gleneagles Hotel – Ennismore Group- 5-Star Luxury Hotel
03.2023 - 11.2023

Guest Service Agent

Anantara Kalutara Resort - Minor Hotels- 5-Star Luxury Hotel
12.2021 - 10.2022

Room Controller

Marino Beach Colombo- 4-Star City Hotel
08.2019 - 12.2021

Guest Relations Officer

Madulkelle Tea and Eco Lodge- Luxury Boutique Hotel
09.2018 - 07.2019

Advanced Diploma - Hospitality Management

William Angliss Institute

ADDITIONAL INFORMATION & COURSES

  • Emergency First Aid at Work (Level-6 Scotland Award)
  • Catastrophic Bleeding Control
  • Full Driving License (UK)

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Luminda Samarakoon