Summary
Overview
Work History
Education
Skills
I like spending time with family and friends in my own spare time. I love sports and socializing.
Timeline
Generic

Lupe Henoa

Auckland,Mangere Bridge

Summary

Dynamic professional team member with a Committed to maintaining professional relationships to increase profitability and drive business results. Excelled in conflict resolution and critical thinking, significantly enhancing customer loyalty and team efficiency. Demonstrated expertise in computer proficiency, particularly Microsoft Outlook, SAP and many more, also a passion for fostering team development. Achieved top performer status by consistently exceeding performance metrics. Great oral and written communication, active listening and analytical problem-solving skills. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Contact Energy
07.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Slicer Operator

NZ King Salmon
11.2018 - 11.2019
  • Implemented new slicing techniques that improved overall efficiency without sacrificing product quality or worker safety.
  • Served as a reliable team member, consistently meeting deadlines while maintaining high-quality results in all tasks performed.
  • Coordinated with other departments to ensure smooth workflow throughout the production floor, resulting in increased overall productivity.
  • Consistently met or exceeded performance goals established by management, contributing significantly to the company''s overall success and growth.
  • Collaborated with team members to streamline workflow and improve overall efficiency in the slicing process.
  • Performed thorough quality control checks on sliced products, ensuring they met client expectations and industry standards.

Baggage Handler

Menzies Aviation
07.2018 - 09.2018
  • Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
  • Improved baggage handling efficiency by streamlining loading and unloading processes.
  • Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
  • Collaborated with team members to ensure efficient transfer of luggage between flights.
  • Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
  • Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
  • Observed safety and privacy procedures in handling passengers' property.

Education

No Degree -

Marcellin College
Royal Oak, NZ
01.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Call center experience
  • Customer Relations
  • Problem Resolution
  • Critical Thinking
  • Conflict Resolution
  • Computer Proficiency
  • Microsoft Outlook
  • Follow-up skills
  • Team Development

I like spending time with family and friends in my own spare time. I love sports and socializing.

I like spending time with family and friends, having lunch or dinner or having a sports day at the beach or park.

I love sports especially rugby, volley ball and soccer.

I like cooking, running and spending time at the gym.

I like socializing and reading in my own spare time.

Timeline

Customer Service Representative

Contact Energy
07.2020 - Current

Slicer Operator

NZ King Salmon
11.2018 - 11.2019

Baggage Handler

Menzies Aviation
07.2018 - 09.2018

No Degree -

Marcellin College
Lupe Henoa