Lupe Pond
Auckland,AUK
Summary
Proactive Business Development Manager with extensive experience in identifying new business opportunities and cultivating strong relationships with key decision-makers. Proven success in developing customized solutions, generating new business, and exceeding revenue targets through strategic planning and exceptional customer service. Skilled in negotiations, market analysis, and relationship management, bringing a drive for achieving business growth.
Business development professional with robust history of driving growth and fostering partnerships. Proven ability to identify market opportunities and execute strategic initiatives for revenue generation. Collaborative team player with strong focus on achieving results and adapting to dynamic business environments. Skilled in relationship building, market analysis, and project management.
Results-driven business professional with proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in CRM software, sales forecasting, and project management.
Skilled Business Development leader offering 20+ years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Business Development Manager
Bepoz NZ Ltd
01.2023 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Expanded customer base by networking at industry events and leveraging social media platforms.
- Streamlined contract renewal processes to enhance customer retention rates.
- Spearheaded development of new product line, leading to significant expansion of market footprint.
- Participated in trade shows and conferences to network and generate leads.
- Managed accounts to retain existing relationships and grow share of business.
Partner Relationship Manager
Windcave Ltd
10.2021 - 12.2022
- Strengthened partner relationships by consistently communicating, addressing concerns, and providing support.
- Streamlined internal processes for onboarding new partnership engagements quickly while maintaining high-quality standards .
- Developed training materials for partners to ensure they had the necessary knowledge and resources to represent our products effectively.
- Cultivated trust with key stakeholders through transparency, open communication, and regular checkins.
- Delivered presentations to both internal teams and external partners showcasing successes, challenges, and future plans.
- Maintained detailed records of partner interactions, agreements, and progress toward shared goals.
- Conducted thorough market research to identify potential new partnership opportunities aligned with company objectives.
- Developed tailored strategies for partners to drive business growth and achieve mutual success.
- Facilitated regular meetings with partners to discuss progress towards shared objectives, address any issues or concerns, and celebrate successes together.
- Managed a portfolio of strategic partners, ensuring timely execution of joint projects and revenue goals achievement.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
Customer Success Manager
Cashpoint/MYPOS Ltd
08.2020 - 10.2021
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Created customer support strategies to increase customer retention.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
IT & Communications Account Manager
Xerox Business Technology
02.2019 - 05.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Streamlined account management processes, reducing response times and improving client service quality.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
Sales Consultant Manager
Eftpos Now
05.2017 - 10.2018
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Collaborated with marketing department to create compelling promotional materials, driving customer engagement and interest.
- Coordinated trade show appearances to showcase products/services effectively while networking with industry professionals.
- Analyzed market trends and competitor offerings, adjusting sales tactics as needed to stay competitive.
- Evaluated the effectiveness of various marketing campaigns on generating leads for the sales department, making data-driven recommendations for future initiatives.
- Mentored new sales consultants, providing them with the necessary tools and guidance to excel in their roles.
- Led a team of sales consultants, providing coaching and performance feedback for continuous improvement.
- Worked closely with other departments within the organization to develop cross-functional initiatives that promoted overall business growth.
- Conducted regular team meetings to discuss goals, objectives, and best practices for maximizing sales success.
- Set ambitious yet achievable quarterly revenue targets for each member of the sales team in line with company goals.
- Developed comprehensive sales plans to target new markets and expand existing client base.
- Negotiated contracts with prospective clients, securing profitable deals that aligned with company objectives.
- Implemented innovative incentive programs to motivate staff members toward achieving their personal and team goals.
- Oversaw daily operations in the sales department, ensuring efficient processes and optimal resource allocation.
- Managed key accounts, fostering long-term relationships with clients while consistently meeting or exceeding sales targets.
- Streamlined internal communication channels within the sales team, promoting collaboration and information sharing among colleagues.
- Organized product training sessions for the sales team, enhancing product knowledge and improving selling techniques.
- Monitored individual and team performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
- Conducted regular market research to identify emerging trends and potential opportunities for business expansion.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
National Key Account Manager
Eftpos Warehouse Ltd
10.2011 - 05.2017
- Created customized sales proposals for key accounts, showcasing unique solutions tailored to their specific needs.
- Achieved high client satisfaction by identifying and addressing key account needs.
- Developed strong relationships with national clients through effective communication and negotiation skills.
- Delivered comprehensive sales presentations to potential clients, effectively communicating the value of products and services offered.
- Managed a portfolio of national accounts, ensuring timely response to customer inquiries and efficient problem resolution.
- Facilitated regular account reviews and provided updates on progress toward established goals, promoting transparency in client relationships.
- Collaborated with marketing team members to create targeted promotional materials for use in attracting new business from national-level clientele.
- Mentored junior colleagues on best practices related to key account management strategies as well as ongoing professional development.
- Contributed to strategic planning efforts designed to inform the ongoing growth of national key account management division.
- Participated in regional trade shows and industry events as a representative of the company, engaging with prospective clients while building brand awareness.
- Provided exceptional support to clients, fostering long-term partnerships and generating repeat business.
- Utilized CRM software to effectively track account information, sales activities, and client interactions for improved efficiency in managing key accounts.
- Monitored sales trends within assigned territory, adjusting strategies as needed to maximize results.
- Collaborated with cross-functional teams to deliver tailored solutions for key accounts.
- Organized annual meetings between senior leadership representatives from each managed national account partner organization in order to foster open dialogue around shared goals and emerging opportunities.
- Identified new business opportunities through market research and competitive analysis, driving revenue growth.
- Established quarterly sales targets for national accounts team members that aligned closely with corporate objectives.
- Increased overall sales performance by implementing strategic account management plans.
- Conducted ongoing competitor analysis, remaining current on industry news and emerging trends to inform strategic decision making.
- Achieved successful contract negotiations by utilizing strong persuasion skills and industry knowledge.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed and delivered presentations to key customers to position products and services.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Supported sales and reporting for large and medium-sized accounts.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
Sales Consultant/Account Manager - B2B Business Development
Cadmus/Smartpay
08.1999 - 08.2011
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Generated advertising brochure for vendor use.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Developed customized account plans for clients to help them achieve their business goals.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
Education
High School Diploma -
Carmel College
Milford, NZNo Degree - Certificate 2 in Business
Tricia's Total Co-ordination
Parnell, NZSkills
- Business development and planning
- Negotiations
- Relationship building and management
- Relationship building and rapport
- Goals and performance
- Verbal and written communication
- Operations
- Prospect targeting
- Training and mentoring
- Key decision making
- Networking strength
- Revenue development
Languages
Tonga
Full Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Fundraising Events
- Volunteering at local animal shelters and rescue organizations
- Camping
- I enjoy cooking for friends and family gatherings
- Fashion and Style
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Playing Sports
- Dancing
- Watching Movies and TV Shows
- Music
- Gym Workouts
- Outdoor Recreation
- Road Trips
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Business Development Manager
Bepoz NZ Ltd
01.2023 - Current
Partner Relationship Manager
Windcave Ltd
10.2021 - 12.2022
Customer Success Manager
Cashpoint/MYPOS Ltd
08.2020 - 10.2021
IT & Communications Account Manager
Xerox Business Technology
02.2019 - 05.2020
Sales Consultant Manager
Eftpos Now
05.2017 - 10.2018
National Key Account Manager
Eftpos Warehouse Ltd
10.2011 - 05.2017
Sales Consultant/Account Manager - B2B Business Development
Cadmus/Smartpay
08.1999 - 08.2011
High School Diploma -
Carmel College
No Degree - Certificate 2 in Business
Tricia's Total Co-ordination
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