Luseane Ma'u
Mangere,AUK
Summary
Proactive Secretary's Assistant and Child Care Educator with diverse experience in office administration, childcare, and commercial cleaning. Skilled in data processing, document preparation, and customer communication using XERO and Microsoft Office. Known for enhancing client satisfaction and maintaining a safe, organized environment.
Overview
15
15
years of professional experience
Work History
Secretary's Assistant
Ma'u Construction LTD
09.2018 - Current
- Employees Payroll and filing using both My XERO and Microsoft.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
Child Care Worker
Classico Kids Care
07.2022 - 12.2023
- Pick up students after school to our main centre and drop off to school in the morning.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Coordinated with other staff members to plan and execute special events, such as holiday parties and community outreach programs.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Child Care Educator
Littlefeet Childcare Centre
08.2020 - 10.2020
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Homebased Educator
Kaliloa Early Childhood Education
02.2018 - 08.2018
- Built relationships and communicated with parents to provide best learning environment for children.
- Provide safe learning environment for children between 0 - 5 years old.
- Offer pick up and drop off arrangement for parent.
- Arrange and organise field trip and holiday special events.
- Keep a record of attendance and reports.
Commercial Cleaner
Ocs Cleaning Service
06.2011 - 03.2016
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Disposed of trash and recyclables each day to avoid waste buildup.
Immigration Agency
Temaleti
04.2009 - 10.2009
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
Education
Diploma in Accounting - Accounting Technology And Bookkeeping
The Career Academy
2 Heather Street, Parnell, Auckland, New Zealand12.2025
New Zealand Certificate Level 4 - Business Administration And Technology
Te Wananga O Aotearoa
15 Canning Cres, Māngere, New Zealand11.2021
New Zealand Certificate in Early Childhood Level 4 - Early Childhood Education
NZSEG
3033 Great North Road, New Lynn, New Zealand05.2020
New Zealand Certificate Level 3 - English And Computing
Te Wananga O Aotearoa
15 Canning Cres, Māngere, New Zealand09.2019
Skills
- Office Administration
- Data Processing
- Document Preparation
- Expense Reporting
- Report Generation
- Microsoft Office
- Bookkeeping
- Multitasking and Time Management
- Office Equipment Operation
- Invoice Processing
- Customer Service
- Inventory Management
- Payment Distribution
Dancing and singing
I love dancing and singing because it keeps me in a happy mood.
Additional Information
REFERENCE:
Viliami Aholelei : 021 614 592
Teresa Foung : 021 029 98411
Timeline
Child Care Worker
Classico Kids Care
07.2022 - 12.2023
Child Care Educator
Littlefeet Childcare Centre
08.2020 - 10.2020
Secretary's Assistant
Ma'u Construction LTD
09.2018 - Current
Homebased Educator
Kaliloa Early Childhood Education
02.2018 - 08.2018
Commercial Cleaner
Ocs Cleaning Service
06.2011 - 03.2016
Immigration Agency
Temaleti
04.2009 - 10.2009
Diploma in Accounting - Accounting Technology And Bookkeeping
The Career Academy
New Zealand Certificate Level 4 - Business Administration And Technology
Te Wananga O Aotearoa
New Zealand Certificate in Early Childhood Level 4 - Early Childhood Education
NZSEG
New Zealand Certificate Level 3 - English And Computing
Te Wananga O Aotearoa
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