Hi, I’m
Luseane Afu Akauola Laula
Austral,NSW
Summary
Seeking a rewarding career in which I can utilize the skills I've acquired through years of working and my experiences in life to help those in need, whether physically, mentally, or financially. I am a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to achieve company objectives. Always willing to learn and expand my knowledge and quick to adapt to new situations.
Overview
6
years of professional experience
1
Certification
Work History
Revolution Scaffolding
Junior Sales Representative
08.2021 - 04.2022
Job overview
- Managed customer expectations and helped navigate sales processes.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Demonstrated products to customers, answered questions and redirected objectives to positive features.
Qantas, Cabin Services - International Terminal
Flight Attendant
02.2019 - 04.2022
Job overview
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
Connor Clothing
Retail Assistant
10.2016 - 02.2019
Job overview
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Managed scheduling for store shifts to accomplish proper staffing.
- Trained and managed associates in customer service and sales techniques.
Education
Air New Zealand InstituteAuckland, NZ
Certificate IV from Aviation And Customer Service
08.2014
James Cook High SchoolAuckland, NZ
Secondary Education
12.2011
Skills
- Customer Service and Assistance
- Solving Customer Concerns
- Excellent Attention to Detail
- Personable and Well Presented
- Observant and Patient
- Quick Learner
Certification
- Certified First Aider
- RSA Certification
- White Card
- WWCC
- Police Check
Timeline
Junior Sales Representative
Revolution Scaffolding
08.2021 - 04.2022
Flight Attendant
Qantas, Cabin Services - International Terminal
02.2019 - 04.2022
Retail Assistant
Connor Clothing
10.2016 - 02.2019
Air New Zealand Institute
Certificate IV from Aviation And Customer Service
James Cook High School
Secondary Education
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