Lute Havea
Wellington,WGN
Summary
Professional with experience in document proofreading and filing system management, ensuring accuracy and confidentiality of sensitive information. Demonstrated ability to review billing statements for correctness and assist with departmental tasks, contributing to operational efficiency. Proven skills in effective communication and team collaboration, supporting meeting scheduling and documentation processes. Maintained organized work environments while executing merchandising plans based on customer trends, enhancing customer engagement.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Focused on arranging products in attractive, attention-grabbing display to improve sales and store profitability. Familiar with best practices in marketing, sales, and customer relations. Pursuing new professional opportunity and desiring to build long-term career in the field.
Overview
7
7
years of professional experience
Work History
Secretary
University Of Otago Association
Auckland, Auckland
04.2023 - 12.2024
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Assisted with special projects or tasks related to departmental functions upon request.
- Processed documents and materials for dissemination to appropriate parties.
- Scheduled meetings and sent invitations specifying time and location.
Merchandiser
Mushroom Group
Auckland, Auckland
01.2021 - 08.2023
- Created merchandising plans based on customer buying habits and trends in the industry.
- Maintained a clean and organized work environment at all times.
- Set up attractive window displays that encouraged customers to enter the store.
- Performed regular price checks on select items throughout the store location.
Crew Member
McDonald Cavendish
Auckland, Mac
03.2018 - 11.2021
- Resolved customer complaints in a professional manner.
- Restocked kitchen supplies including food products and utensils.
- Maintained an organized work area to ensure efficient operations.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Skills
- Document proofreading
- Filing system management
- Meeting scheduling
- Billing statement review
- Confidential document handling
- Customer service
- Effective communication
- Attention to detail
- Team collaboration
- Keyboarding skills
- Report writing
- Phone etiquette
- Meeting support
Leadership
- I volunteered to help out with a lot of church gatherings , attend a lot of church services and meetings & sorted out a lot of games , bible studies & youth dances.
- In high-school I was personally picked by my year level dean to be a prefect in my last year of high-school as she saw potential in me to help out around with the younger students and also with a voice like mines.
Affiliations
- I play a variety of sports such as netball & tag & rugby in my free time I love to keep active and stay as healthy as possible.
- I also enjoy walks & going to the gym whenever I have the free time.
Languages
Tonga
First Language
Timeline
Secretary
University Of Otago Association
04.2023 - 12.2024
Merchandiser
Mushroom Group
01.2021 - 08.2023
Crew Member
McDonald Cavendish
03.2018 - 11.2021