Luyuan Li
Glenfield,AUK
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Behind the scenes, I possess the capability to organize customer information, manage operational data, and follow through on operational plans. I am adept at formulating periodic strategies for operational activities and cultivating business partnerships with new clients. Internally, I conduct regular inventory audits and establish databases to facilitate timely queries for product inventory and sales data analysis. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Account Manager
CHINA INVESTMENT LTD
09.2017 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Document Controller
Zibo City Fire Brigade
06.2016 - 07.2017
- Managed a high volume of documents, ensuring accuracy and accessibility for all team members.
- Reduced errors by implementing thorough document proofreading and editing processes before distribution.
- Ensured timely and accurate document processing for smoother business operations.
- Maintained strict confidentiality of sensitive documents, protecting company information and client privacy.
- Optimized workflows by identifying areas for improvement in current document management practices.
Education
Bachelor of Science - Quantity Surveyor
Qingdao University
Qingdao,china08.2016
Skills
- Account Management
- Report Writing
- Needs Analysis
- Data Analytics
- Campaign Execution
- Event Planning
- Coordinating Paperwork
Timeline
Account Manager
CHINA INVESTMENT LTD
09.2017 - Current
Document Controller
Zibo City Fire Brigade
06.2016 - 07.2017
Bachelor of Science - Quantity Surveyor
Qingdao University
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