LUZETTE MYBURGH
Foxton,MWT
Summary
Skilled Customer Service Professional with over 5 years experience in fast paced retail and public service environment. Adept at leading teams to achieve operational efficiency and excellence in Customer Service. Proven ability to enhance Customer satisfaction and streamline processes, ready to bring expertise and enthusiasm to a dynamic new Team.
Overview
11
11
years of professional experience
Work History
Customer Service Officer
Horowhenua District Council
07.2022 - Current
- Oversaw scheduling of Museum Tour bookings, implementation of Skinny Jump - a subsidized broadband program benefiting Kiwi families, and coordination of meeting/function room reservations.
- Provided customer services at community hubs, including library services, visitor information and event assistance.
- Developed thorough knowledge of resources and information, including digital resources, to provide informed assistance to customers
- Contributed to team efficiency by actively participating in key tasks and meetings, covering for colleagues during high workload periods, and consistently demonstrating commitment to collaboration and organizational goals.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Processed payments from customers using point of sale system
- Ensured efficient dog registration and rate processing
- Efficiently reconciled end-of-day balances by cross-checking source documents, cash and EFTPOS with system-generated reports.
Telesales representative
Bidfood
07.2021 - 07.2022
- Effectively managed customer inquiries and offered phone-based product recommendations.
- Entered orders into the computerized order entry system in real time, while maintaining strong customer relations
- Ensured accuracy in pricing on invoices/credit notes by diligent verification and enabled smooth online ordering using 'My Bidfood'.
- Utilized the 'Daily Data System' and collaborated with key stakeholders, such as the Account Manager, Dispatch Manager, representatives from the Purchasing Department, Drivers, and other Telesales team members to enhance telephone sales operations efficiency.
- Ensured high-level customer service by maintaining service aspects in the sales area.
Customer Service Supervisor
Mitre 10
02.2020 - 07.2021
- Provided excellent customer service by addressing inquiries, assigning purchase order numbers, preparing checkouts, and processing returns promptly in the mornings.
- Maximized cash handling efficiency while maintaining precise till balancing and training checkout staff.
- Ensured timely delivery of 'Click & Collect' orders, resolved customer complaints, provided excellent customer service through effective team management, and trained staff on new policies and procedures.
- Assisted in the development of training materials for new hires and existing employees.
- Conducted evaluations of employee performance reviews according to predetermined criteria set by management.
Checkout Supervisor
Countdown (The Valley)
01.2019 - 01.2020
- Ensured smooth operation of checkout counters and provided assistance at the Lotto Counter as needed. Addressed and resolved operator issues related to checkouts.
- Authorized liquor and ensured compliance with company rules as closing supervisor working with the duty manager.
- Coordinated with other departments within the store to resolve customer issues quickly.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Ensured accuracy of customer transactions by verifying items and pricing.
Checkout Supervisor/Trainer
New World - New Plymouth
02.2016 - 11.2019
- Managed checkout operations efficiently in the absence of the Checkout Manager.
- Coordinated the training and development of staff members in collaboration with managers.
- Consistent adherence to Food & Health and Safety policies, procedures, and practices, while following Company processes and procedures, resulted in a safe working environment.
- Scheduling staff effectively ensures available checkouts during peak times.
- Conducted group training sessions for 151 staff members during the launch of New World Club card
- Assisted in monitoring stock levels and collaborating on inventory control processes.
- Oversaw security measures at checkouts such as bag checks or metal detectors when needed.
- Coordinated with other departments within the store to resolve customer issues quickly.
Team Member
Wellington City Council
01.2014 - 01.2016
- Delivered high quality information services to support library operations and ensure customer satisfaction.
- Demonstrated professionalism by effectively addressing customer inquiries, maintaining accurate records of member activities, and complying with financial protocols set by the Wellington City Council.
- Assisted customers in selecting and ordering products.
- Managed cash register operations for customer payment processing.
- Received, processed, and stocked merchandise while adhering to store policies.
Education
High School Diploma -
Greonberg Secondary School
Cape Town , ZA12-1988
Skills
- Customer Service Excellence
- Team leadership
- Operational Efficiency
- Strategic planning
- Conflict Resolution
References
- Wendy Fraser, Library Services Manager, ( Horowhenua District Council-Libraries), (06) 368 1953 , 0277386400
- Celle Gore, business Development Manager( Horowhenua District Council- Libraries) (06) 368 1953, 0275823750
- Sandy Gaylard, Human Resources Officer (Mitre 10), 027 2813429
- Lois Bussey, Manager (New World), (04) 298 0011, 027 325 4659
Hobbies and Interests
- Music
- Reading
- Outdoor walks
- Blogging
- Family activities
Languages
English
Professional
Afrikaans
Professional
German
Limited
Accomplishments
- Face to face Customer service award 2013
References
References available upon request.
Timeline
Customer Service Officer
Horowhenua District Council
07.2022 - Current
Telesales representative
Bidfood
07.2021 - 07.2022
Customer Service Supervisor
Mitre 10
02.2020 - 07.2021
Checkout Supervisor
Countdown (The Valley)
01.2019 - 01.2020
Checkout Supervisor/Trainer
New World - New Plymouth
02.2016 - 11.2019
Team Member
Wellington City Council
01.2014 - 01.2016
High School Diploma -
Greonberg Secondary School
Similar Profiles
Kim StewartKim Stewart
Community Development Advisor at Horowhenua District CouncilCommunity Development Advisor at Horowhenua District Council
Andi HiriniAndi Hirini
Sports Coordinator at Horowhenua CollegeSports Coordinator at Horowhenua College
MONISHA NANDINI CHETTYMONISHA NANDINI CHETTY
Registered Nurse at Horowhenua Masonic VillageRegistered Nurse at Horowhenua Masonic Village