LUZ MARIA LABORDE Supervielle

• Ensuring a high standard of customer service in line with five-star luxury hotel requirements at all times
• Problem-solving and flexibility are displayed when tackling everyday activities
• Taking reservations and re-scheduling bookings, selling our rooms to potential customers and processing payments
• Attention to detail and record keeping when assisting clients that came through different channels (third party agents, walk-ins, email, web page)
• Assisting my team and all departments to find solutions for last-minute drawbacks
• Tailoring all customer activities and travel itineraries to achieve the utmost excellence.

• Quality control and weighing of avocados and kiwis during the Covid pandemic as an essential worker
• Diligently paying attention to detailed processes within specified timelines
• Part of a dynamic team, showcasing collaboration, active listening, and goal-setting.

• Acknowledging and resolving complaints and questions in a professional manner
• Demonstrating a proven record of upselling services, surpassing sales targets
• Exhibiting good organizational and time management skills by dropping off and picking up clients at car rental sites and checking them in.

• Generated leads through cold-calling prospective customers,, door to door or researching online databases.
• Identified potential clients,developed relationships, and initiated contact with key decision makers.
• Closed sales consistently through strong client rapport and expert product and service knowledge.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.
• Maintained accurate records of all sales activities in CRM software.

· Creating and maintaining strong business relationships with suppliers and key allies

· Assisting in setting sales strategies and KPIs for the company in collaboration with the company Director

· Overseeing visual merchandising and coordinating all selected brands

· Managing a team of two people while collaborating with other departments

· Being accountable for recruiting and training new hires for the sales team

· Taking responsibility for corporate identity management, involving the development, promotion, reinforcement, and adherence to the corporate identity.

· Organizing on-site social functions

• Studying trends, collaborating with other designer colleagues in the assembly and design of collections (including shoes, handbags, and apparel)
• Tailoring and monitoring product development with suppliers in China and India through email correspondence
• Assuming responsibility for showroom display and managing wholesale clients after my first year in the company
• Picking out fashion looks for TV stars and influencers that align to the brand.