Lydia Lin
Howick,AUK
Summary
Customer-focused Front of House Employee with extensive experience in hospitality and food service. Delivered exceptional guest experiences through effective communication and conflict resolution skills, enhancing overall satisfaction and restaurant sales. Maintained high cleanliness standards and streamlined operations by implementing efficient organizational methods.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Sushi Sushi
Auckland, AUK
02.2022 - 10.2026
- Deliver exceptional customer service by greeting guests, taking orders, and handling transactions with speed and accuracy.
- Created a clean and welcoming environment for guests, enhancing overall dining and takeaway experiences.
- Navigated high-pressure situations with grace, upholding excellent service standards during peak hours and understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new staff on front-of-house procedures and customer relations, fostering a knowledgeable and efficient team.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Monitored dining areas regularly to maintain cleanliness and ensure guest comfort. frequently to clean up spills, wipe down tables and restock stations.
- Ensured high cleanliness standards and followed food safety protocols during service and closing shifts.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Dual Degree - Communication Design & Business Studies
AUT
Auckland, AUKHigh School Diploma - Highschool Education
Macleans College
Auckland, AUKSkills
- Customer service
- POS terminal operation
- Cash handling proficiency
- Order management
- Food safety knowledge
- Menu knowledge
- Open-close procedures
- Staff onboarding
- Basic graphic design
- Restaurant branding
- Multilingual
- Problem-solving
- Conflict resolution
- Customer feedback
- Market research
- New staff training
- Table setting expertise
- Time management
- Team player attitude
- Health and safety
- Strong work ethic
- Clear communication
- Foreign language skills
- Food allergy awareness
- Basic math
- Point of sale systems
LANGUAGES
Conversational Cantonese , Chinese (Mandarin) Professional Working, fluent in English
Timeline
Front of House Employee
Sushi Sushi
02.2022 - 10.2026
Dual Degree - Communication Design & Business Studies
AUT
High School Diploma - Highschool Education
Macleans College