Lydia Malaga
Auckland,AUK
Summary
Hardworking, self-motivated professional with 5+ years of customer service experience. Adaptable to quickly learn new concepts and skills. A dedicated team-player who thrives under pressure, with the ability to work both day and night shifts.
Overview
16
16
years of professional experience
Work History
Pick Packer
ASAP Recruitment
Berrinba, Brisbane QLD
02.2022 - 12.2022
- Pick Packing
- Rf Scanning
- General Machine operation
- Stacking and packing boxes
- Consolidating Orders
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
(AIN) Assistant in Nursing
Churches of Christ in Queensland
Hillcrest, QLD
11.2009 - 06.2015
- Assisted residents with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisting residents with mobility and communication needs
- Assisting with rehabilitation exercises
- Applying Simple wound dressings
- Following Therapy plans/Interventions to assist residents living with Dementia
- Observing and Reporting changes in residents conditions and maintain accurate and detailed resident records
- Building Effective relationships with residents/family through clear communication and empathy.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Telemarketer
Pegasus Property and Finance Solutions
Springwood, QLD
03.2007 - 03.2008
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Made appointments with interested customers according to schedule availability.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
- Educated customers about product or service offerings meeting individual needs.
- Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
Skills
- Leadership
- Communication
- Organisation
- Teamwork
- Customer Service
- Critical Thinking
- Interpersonal
- Conflict resolution
Languages
English
Native/ Bilingual
Samoan
Native/ Bilingual
Timeline
Pick Packer
ASAP Recruitment
02.2022 - 12.2022
(AIN) Assistant in Nursing
Churches of Christ in Queensland
11.2009 - 06.2015
Telemarketer
Pegasus Property and Finance Solutions
03.2007 - 03.2008