Lydia Malaga
Auckland,AUK
Summary
Hardworking, self-motivated professional with 5+ years of customer service experience. Adaptable to quickly learn new concepts and skills. A dedicated team-player who thrives under pressure, with the ability to work both day and night shifts.
Overview
16
16
years of professional experience
Work History
Pick Packer
ASAP Recruitment
02.2022 - 12.2022
- Pick Packing
- Rf Scanning
- General Machine operation
- Stacking and packing boxes
- Consolidating Orders
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
(AIN) Assistant in Nursing
Churches of Christ in Queensland
11.2009 - 06.2015
- Assisted residents with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisting residents with mobility and communication needs
- Assisting with rehabilitation exercises
- Applying Simple wound dressings
- Following Therapy plans/Interventions to assist residents living with Dementia
- Observing and Reporting changes in residents conditions and maintain accurate and detailed resident records
- Building Effective relationships with residents/family through clear communication and empathy.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Telemarketer
Pegasus Property and Finance Solutions
03.2007 - 03.2008
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Made appointments with interested customers according to schedule availability.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
- Educated customers about product or service offerings meeting individual needs.
- Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
Skills
- Leadership
- Communication
- Organisation
- Teamwork
- Customer Service
- Critical Thinking
- Interpersonal
- Conflict resolution
Languages
English
Native/ Bilingual
Samoan
Native/ Bilingual
Timeline
Pick Packer
ASAP Recruitment
02.2022 - 12.2022
(AIN) Assistant in Nursing
Churches of Christ in Queensland
11.2009 - 06.2015
Telemarketer
Pegasus Property and Finance Solutions
03.2007 - 03.2008
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