Lydia Mausio
GreenBay Auckland,New Zealand
Summary
Dynamic professional with a proven track record at Water Authority of Fiji,Edubytes Fiji and CarPoint Ltd, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective problem-solving and performance management. Recognized for improving service quality and fostering strong relationships, ensuring timely responses and solutions to inquiries. Skilled in project coordination and dedicated to achieving excellence.
Overview
10
10
years of professional experience
Work History
Lending Supervisor and Administration
CarPoint Ltd
09.2023 - Current
- Assisted customers either via phone,email or text and processed their car applications.And when they get approved, I communicated with them and provided feedback to them right up to the day they pick up their new vehicle to which led to most of our customers giving us 5 star review on our company google review link
- Enhanced customer satisfaction by ensuring services met quality standards.
- Facilitated problem-solving, leading to successful resolution of challenges.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Call Centre Representative and Customer Service
Water Authority of Fiji
01.2017 - 07.2023
- Managed approximately 50 incoming calls, 10 emails per day from customers.
- Assisted customers with inquiries, providing excellent customer service.
- Resolved customer complaints by actively listening and providing solutions.
- Received inbound calls from customers regarding billing inquiries, service disruptions, and general information about water services.
- Providing prompt and accurate responses to customer queries and resolving any issues or concerns they may have had.
- Collaborating with other departments within the Water Authority of Fiji to escalate and resolve issues.
Receptionist
Fiji Labour Office
01.2016 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed approximately 30 incoming calls and emails per day from customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Administrative Assistant
Edubytes Fiji Ltd
01.2015 - 01.2016
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supervised other administration staff
- Managed the office petty cash
Education
Professional Diploma in Business Management -
University of The South Pacific
Laucala Bay Campus, Suva, Fiji08-2021
Skills
- Team leadership
- Conflict resolution
- Performance management
- Project coordination
Languages
English
Full Professional
Fiji
Elementary
Rotuman
Full Professional
Interests
- Volunteer Work
- Gym Workouts
- Swimming
- Volunteering at community kitchens and food-related charities
Timeline
Lending Supervisor and Administration
CarPoint Ltd
09.2023 - Current
Call Centre Representative and Customer Service
Water Authority of Fiji
01.2017 - 07.2023
Receptionist
Fiji Labour Office
01.2016 - 01.2017
Administrative Assistant
Edubytes Fiji Ltd
01.2015 - 01.2016
Professional Diploma in Business Management -
University of The South Pacific
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