Summary
Overview
Work History
Skills
Timeline
Generic

Lydia Wallace

Auckland

Summary

Professional manager prepared for a variety of roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.

Overview

7
7
years of professional experience

Work History

Shift Manager

McDonalds
08.2018 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Skills

  • Cash handling -banking and balancing cash draws
  • Customer service focus -ensuring customer satisfaction with every interaction
  • Employee training - new hires are adequately trained
  • Workplace safety - safety manager ensuring safety compliance
  • Handling customer complaints - contacting unsatisfied customers to resolve issues
  • Equipment troubleshooting - basic technical and electrical issues
  • Inventory management - 3 Months stock ordering and counting
  • Shift leadership - running a team positively to meet all shift targets

Timeline

Shift Manager

McDonalds
08.2018 - Current

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Lydia Wallace