Lyhoney norris
Hastings,Hawke's Bay
Summary
Experienced with providing therapeutic support and emotional care to individuals with mental health challenges. Utilizes strong communication and empathetic listening to foster trust and rapport. Knowledge of crisis intervention techniques and collaborative teamwork to enhance patient well-being.
Overview
18
18
years of professional experience
1
1
Certification
Work History
MENTAL HEALTH ASSISTANT
TE WHATU ORA
HASTINGS NEWZEALAND
06.2022 - Current
- Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
- Conducted regular checks on patients'' physical safety and emotional well-being, promptly reporting concerns as needed.
- Provided one to one session
- Educated patients on coping techniques and self-care strategies, empowering them to manage their own mental health effectively.
- Escorted patients to go activities, and visitation areas to maintain standard of safety and security.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Treated clients and families with respect and dignity.
COMMUNITY THERAPIST ASSISTANT
TE WHATU ORA
HASTINGS NEWZEALAND
06.2022 - 11.2023
- Collaborated closely with therapists and other support staff to ensure seamless transitions between individual sessions, group treatments, and educational activities.
- Supported therapists in conducting comprehensive evaluations to assess patients'' needs, strengths, and areas for improvement.
- Ensured safety and comfort of patients during therapy appointments through diligent monitoring and quick response to potential issues or concerns.
- Educated patients on proper techniques for completing prescribed exercises at home, resulting in improved adherence to treatment plans.
- Increased patient satisfaction with therapy services by establishing rapport and maintaining open communication with patients and their families.
- Improved patient outcomes by implementing individualized therapeutic interventions under the supervision of a licensed therapist.
- Disinfected tools, equipment and surfaces between patients.
- Cleaned and set up rooms in preparation for patient appointments.
- Delivered and set up equipments to use for the patients.
MENTAL HEALTH UNIT ACTIVITIES COORDINATOR
TE WHATU ORA
SOUTHLAND NEWZEALAND
02.2022 - 06.2022
- Developed and implemented therapeutic activity programs tailored to the needs of diverse populations, including individuals with depression, anxiety and other mental health challenges.
- Collaborated with a team of the mental health professionals to integrate activities into individualized treatment plans, resulting in a 60% participant engagement.
- Conducted needs assessments and gathered feedback from participants to continuously improve program offerings
- Facilitated group sessions that fostered open communication and peer support, enhancing participants' social skills and emotional resilience.
- Organized and led recreational activities, such as art, music, and fitness programs for individual with varying levels of mental health needs.
- Monitored participants progress and documented outcomes to evaluate the effectiveness of activities and inform future programming.
- Provided education to participants and families on mental health topics, promoting understanding and reducing stigma
ACTIVITIES COORDINATOR
ARVIDA MARYDOYLE HEALTHCARE
HAVELOCK NORTH HASTINGS NEWZEALAND
02.2017 - 01.2022
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Maintained and ordered supplies for activities.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Cultivated positive and supportive environment, leading by example and encouraging team members to contribute their best efforts.
- Ensuring safe and fun environment for all participants
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
HEALTHCARE ASSISTANT ( DEMENTIA CARE )
ARVIDA MARYDOYLE HEALTHCARE
HAVELOCK NORTH HAWKESBAY
11.2014 - 01.2017
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Supported patients'' physical therapy goals through guided exercises and range of motion activities.
- Administered medication under supervision, ensuring adherence to healthcare plans and contributing to patient recovery.
IN-HOME CHILD CARE AIDE
EIDE FAMILY
HUNTLY NEWZEALAND
09.2010 - 09.2013
- Provided assistance with homework assignments, reinforcing classroom concepts and promoting academic success.
- Managed behavioral issues in a calm, professional manner, utilizing effective behavior management techniques.
- Established a safe, nurturing environment for children to thrive both emotionally and physically.
- Increased language skills through engaging read-alouds, storytelling sessions, and interactive word games.
- Developed strong relationships with families, fostering open communication and mutual trust.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Supported child development by implementing age-appropriate learning materials and activities.
SECRETARY
MAC BUILDERS
ORMOC CITY PHILIPPINES
09.2008 - 01.2009
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided comprehensive support to new staff, facilitating faster integration into team.
OPTICAL ASSISTANT
ORMOC VISION OPTICAL
ORMOC CITY PHILIPPINES
07.2006 - 08.2007
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
Education
BACHELOR OF SCIENCE IN NURSING
WESTERN LEYTE COLLEGE
ORMOC PHILIPPINES01-2009
SEGUINON NATIONAL HIGH SCHOOL
ALBUERA LEYTE01-2005
Skills
- Compassionate care
- Relationship building
- Teamwork
- Attention to detail
- Time management
- Problem-solving abilities
- Excellent communication
- Verbal and written communication
- Interpersonal skills
Certification
- First Aid Certificate
- Level 2 and 3 in Health well-being assistance certificates
- Leadership and communication certificate
- ACE Dementia programme certificate
- Spark of life certified practitioner
- Engaging effectively with Maori
Timeline
MENTAL HEALTH ASSISTANT
TE WHATU ORA
06.2022 - Current
COMMUNITY THERAPIST ASSISTANT
TE WHATU ORA
06.2022 - 11.2023
MENTAL HEALTH UNIT ACTIVITIES COORDINATOR
TE WHATU ORA
02.2022 - 06.2022
ACTIVITIES COORDINATOR
ARVIDA MARYDOYLE HEALTHCARE
02.2017 - 01.2022
HEALTHCARE ASSISTANT ( DEMENTIA CARE )
ARVIDA MARYDOYLE HEALTHCARE
11.2014 - 01.2017
IN-HOME CHILD CARE AIDE
EIDE FAMILY
09.2010 - 09.2013
SECRETARY
MAC BUILDERS
09.2008 - 01.2009
OPTICAL ASSISTANT
ORMOC VISION OPTICAL
07.2006 - 08.2007
BACHELOR OF SCIENCE IN NURSING
WESTERN LEYTE COLLEGE
SEGUINON NATIONAL HIGH SCHOOL