Lymiel Cruz
Palmerston North,New Zealand
Summary
Efficient Administrative Services Manager with experience in overseeing office operations, managing staff, and developing policies to improve organizational efficiency. Skilled in coordinating administrative procedures, streamlining workflow processes, and implementing cost-saving measures. Demonstrated ability to enhance communication between departments, resulting in optimized operational workflows. Committed to maintaining high standards of organization and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hotel Reception Manager
Quest Palmerston North
West End, Palmerston North
08.2020 - Current
- Assist guests at check-in, providing information on various services within hotel.
- Negotiated rates with corporate entities related to extended stay contracts.
- Resolved conflicts between staff members or guests when necessary.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
Night Auditor / Night Porter
Sofitel Auckland Viaduct Harbour
Auckland, New Zealand
08.2018 - 07.2020
- Perform end-of-day reports and run the hotel at night by responding to guest requests, which include front office services, room services, housekeeping, and some light maintenance tasks.
- Representing the Sofitel brand by maintaining a courteous and respectful demeanor towards guests, other ambassadors, and maintaining an equally high standard of dress and appearance.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Store Assistant
TANK Juice Bar
Auckland, New Zealand
03.2018 - 08.2018
- Greeting, taking, and fulfilling orders from customers in the store.
- Receiving correct payment for products sold to customers, giving correct change, and placing cash received from customers in the cash register.
- Relieving the store manager of duties as required.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Tracked and reordered low-stock items, minimizing gaps in product availability.
Shift Manager (Compliance & Support)
WMPI (Worldwide Multimedia Providers Inc.)
08.2016 - 09.2017
- Company Overview: a third party company service provider that caters multinational investment and trading firms
- Set performance metrics for each team member and then work with team members to make sure that all metrics are met
- A third party company service provider that caters multinational investment and trading firms
- Identified needs of customers promptly and efficiently.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Passenger Service Agent (Practicumer)
Asiana Airlines
Manila, Philippines
11.2015 - 01.2016
- Deal with passengers' inquiries about flight departures and arrivals.
- Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
- Checking the systems at the check-in counter before the flight.
- Assist unaccompanied minor passengers from check-in to boarding.
- Checked in passengers, assigned seats, and issued boarding passes.
- Set up boarding and gate materials.
- Assist passengers at the arrival with lost or broken luggage.
- Check passengers' baggage claim stubs to avoid the switching of luggage.
Room Attendant / Housekeeper
Grand Teton Lodge Company
, United States of America
03.2015 - 06.2015
- Cleaning guest cabins, making sure that rooms are in good condition, and guest needs are being met.
- Communicated with customers about requests for additional supplies or cleaning services.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Communicated with maintenance team on damages to repair.
Education
Diploma in Applied Business - Advanced Management Lvl 7 (120 Credits)
New Zealand Institute of Education (NZIE)
Takapuna, Auckland01.2018
Bachelor of Science - Travel Management
Our Lady of Fatima University
Valenzuela, Philippines01.2016
Skills
- Guest relations
- Customer service
- Rate negotiation
- Team building
- Data entry proficiency
- Inventory management
- Scheduling coordination
- Staff training and development
- Conflict resolution
- Friendly and polite
- Professional attitude
Affiliations
- Worship Leader 2021 to Present - Vision Church Palmerston North
- Volunteer 2021 to Present - Red Frogs Palmerston North
- Academic Support Committee, 2015-2016 - League of Tourism Students of Philippines (LTSP), Our Lady of Fatima University, Valenzuela
Certification
- Accommodation with Strand in Reception Level 3 and NZQF 2103
- Gold Seal Awardee Hospitality Supervisor Certificate (HSC), American Hospitality Academy AHA
- Manager’s Certificate, 10/01/20, Auckland Council
- Licence Controller Certificate (LCQ), Non-Expiry, Service IQ
- SAP Business One
- Amadeus GDS with Disticntion
Awards
- Ambassador of the Month, 02/01/20, Sofitel Auckland Viaduct Harbour
- Cum Laude, 2016, University
- Outstanding Student Leader Awardee, 2015, Our Lady of Fatima University
Personal Information
- Date of Birth: 08/29/95
- Driving License: YES
Accomplishments
- Ambassador of the Month Feb 2020 - Sofitel Auckland
- Graduated with Latin honors - Cum Laude 2016 - Our Lady of Fatima University
- Outstanding Student Awardee 2015 - Our Lady of Fatima University
References
References available upon request.
Timeline
Hotel Reception Manager
Quest Palmerston North
08.2020 - Current
Night Auditor / Night Porter
Sofitel Auckland Viaduct Harbour
08.2018 - 07.2020
Store Assistant
TANK Juice Bar
03.2018 - 08.2018
Shift Manager (Compliance & Support)
WMPI (Worldwide Multimedia Providers Inc.)
08.2016 - 09.2017
Passenger Service Agent (Practicumer)
Asiana Airlines
11.2015 - 01.2016
Room Attendant / Housekeeper
Grand Teton Lodge Company
03.2015 - 06.2015
Diploma in Applied Business - Advanced Management Lvl 7 (120 Credits)
New Zealand Institute of Education (NZIE)
Bachelor of Science - Travel Management
Our Lady of Fatima University
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