Lyn Castles
Napier South,Napier
Summary
Results-driven professional with extensive experience at Tumu Group Merchants now Placemakers, specializing in relationship building and operational efficiency. Proven expertise in administration, particularly in managing purchasing/pricing activities and consistently surpassing targets to meet key performance indicators. Skilled in vendor relationship management and inventory control, demonstrating a strong ability to streamline processes for substantial cost savings. Focused on leveraging these skills to optimize supply chain operations further.
Overview
25
25
years of professional experience
Work History
Inventory Administration
Tumu Group Merchants
11.2018 - Current
- Uploaded pricing data and maintained accurate pricing records.
- Liaised with suppliers and category managers to ensure accurate pricing maintenance.
- Trained personnel on inventory procedures and pricing updates.
- Administered the pricing SharePoint and produced accurate reports.
- Liaise with suppliers on any pricing issues to address and resolve pricing discrepancies, maintaining cost efficiency.
Reception/Customer Service/QA Reporting /Debtors/Creditors/Pipeline/Production/Reconciling
Galvanising HB Napier
Napier South, Napier
05.2015 - 05.2018
- Optimized service delivery.
- Oversaw and executed debtor billing activities.
- Handled invoicing procedures for creditors.
- Oversaw daily administrative functions efficiently.
- Oversaw front desk activities maintaining efficient management of all responsibilities.
- Conducted quality assurance checks and prepared detailed reports.
- Recorded minutes of health and safety meetings.
- Supported Operations Manager in daily tasks.
- Supervised project timelines and pipeline efficiency.
- Optimized and implemented more efficient procedures.
- Oversaw outstanding balances to ensure timely collections.
- Revised financial records efficiently.
- Managed and reconciled accounts payable and receivable.
- Purchasing
- Worked closely alongside Team Manager on local production efforts.
- Generated and maintained product pricing strategies
- Performed data entry and other administrative tasks to support departments.
- Provided assistance with payroll processing when needed.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Purchasing Officer/Customer Services/ Administration
Smits Group
03.2014 - 05.2015
- Enhanced customer support services.
- Processed orders efficiently.
- Managed administrative tasks efficiently.
- Handled incoming calls efficiently.
- Managed communication channels with vendors to ensure timely deliveries.
- Managed product pricing.
- Monitored and maintained stock levels to prevent shortages.
- Supported Company Director in various tasks.
- Monitored overseas shipment and schedules.
- Generated daily reorder reports for inventory management.
- Oversaw adjustments in product pricing strategies.
Building and Owners Corporation Liaison
Urban Communities Property Corporation
, Australia
09.2012 - 09.2013
- Property Management
- Provided comprehensive support to Cindy Krizmanic in all assigned tasks.
- Managed administrative tasks efficiently.
- Resolved outstanding credit issues efficiently.
- Conducted meetings for Owners Corporation, ensuring accurate minute-taking.
- Facilitated communication among various stakeholders.
- Supported development of client relationships.
- Offered accurate quotes upon request dealing with multiple contractors.
- Created detailed reports for governmental bodies and boards.
- Managed and mentored staff members.
- Overseeing daily management of sites.
- Specialized in Owners Corporation legislation.
- Collaborated with Owners Corporation Committee.
Assistant Account Manager
Crockers Property Limited
09.2010 - 06.2011
- Provided comprehensive support for Jane Atkin's tasks.
- Recorded and maintained minutes of meetings.
- Facilitated communication among key stakeholders including owners, tenants, building managers, and law firms.
- Facilitated the development of client relationships.
- Providing quotes and Contractors on request
- Handled all aspects of claim management.
- Oversaw daily operations, ensuring efficiency in administrative processes.
- Ensured timely collection of outstanding debts while minimizing delinquencies.
Inventory Controller
Trio Group Limited
09.2008 - 09.2010
- Managed routine inventory count process effectively.
- Conducted quarterly stock takes for clients.
- Rectified inventory inconsistencies through thorough examination.
- Addressed and rectified issues causing inaccuracies in inventory data.
- Trained and supported 16 account managers effectively.
- Coordinated with warehouse staff, supervisors, and managers to ensure stock accuracy.
- Implemented stock control advancements.
- Monitoring and Maintaining data integrity affecting stock accuracy
- Oversaw inventory control for point-of-sale items.
- Ensured stock accuracy through consistent verification of incoming goods.
- Identified discrepancies between actual stock and computer-generated reports.
- Kept department records and updated documentation with latest counts.
Logistics Co-ordinator
Orica Chemnet
11.2005 - 01.2008
- Handled invoice payments efficiently.
- Oversaw stock levels.
- Supervised production processes of farm and industrial water products.
- Managed and predicted component consumption for production.
- Managed interactions with suppliers from diverse regions including America, China, Taiwan, Australia, and France.
- Provided essential support to product management team.
- Coordinated activities between stores, chemical labs, and freight agencies.
- Enhanced production cost analysis.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Coordinated with customs brokers to ensure smooth and compliant international shipments.
- Managed inventory levels to ensure optimal stock at all times, reducing shortages and overages.
- Liaised with suppliers to resolve any shipping or receiving issues promptly.
Senior International Banker
Bank of New Zealand
01.2001 - 01.2005
- Senior International Banker
- Trade Specialist
- Maintained Large Business Customer Base
- Handled international requirements for importing and exporting.
- Facilitated connections for businesses in various locations.
- Built International trade service relationships and Business
- Processed Documentary Collections and Letters of Credit
- Documentation Checking
- Monitored and assessed potential risks.
- Customer Education
- Exceeded sales goals and customer service benchmarks.
- Coordinated training programs efficiently.
- Proficient in Word, Excel, Lotus Notes, Imex.
Personal Banker
Bank of New Zealand
01.2000 - 01.2001
- Personal and Housing Lending
- Customer Service
- Risk Management
- Servicing a large customer base
- Sales Targets and Referrals
- Branch Training
Key Account Management and Purchasing Sales Support
Chemiplas Ltd
01.2008
- Handled customer service and processed phone orders.
- Managed forecasting and stock control for five product managers.
- Coordinated effectively with Degussa Evonik.
- Coordinated purchasing activities for all colorants from Degussa Evonik for use in metal smelting.
- Supported five product managers efficiently.
- Oversaw shipment tracking for metal products.
Customer Service Representative
Orica Chemnet
01.2005
- Provided customer service through phone support.
- Hydrogen Peroxide Tracking and Pool Product sales and support
- Handled and processed invoices efficiently.
- Coordinated effectively with stores and carriers.
- Developed customer relationships to enhance sales performance.
- Managed chemical sales exports to Fiji and Australia.
- Provided backup for two account managers.
- Consistently achieved or surpassed customer service targets.
Education
Real-estate Agents Representative Course - Victoria
Kangan University
Broadmeadows, Melbourne, Australia01.2012
Accounting for Bankers -
Omega
01.2003
Bachelor of Business - Integrated Module 1, Introduction to Commercial Law, Organization and Management, Computer Concepts
NZ Open Polytechnic
01.1999
Desk Top Publishing - Photoshop, Page Maker
Wellington Polytechnic Institute
01.1992
Radio Broadcasting -
Christchurch Polytechnic Institute
01.1990
Certificate Craft Design -
Taradale Polytechnic Institute
01.1988
University Entrance -
Karamu High School
01.1986
School Certificate -
Karamu High School
01.1985
Skills
- Customer Support Expertise
- Client Relationship Management
- Inventory Control
- Pricing Management
- Invoice Tracking and Management
- High-Level Administrative Support
- Achieving Key Performance Indicators
- Achieving Sales Targets
- Operational Efficiency Enhancement
- Sales Proficiency
- Administrative Support
Keyfunctionalskills
- Customer Services and Relationship building
- Inventory Management
- Purchase Management
- Administration
- Credit Control
- Senior Management support
- Meeting KPI’s and sales targets
- Process Improvement
- Sales
Hobbies and Interests
- Art
- Movies
- Painting
- Cooking
- Decorating
- Travelling
- Walking
Other
- Committee Chair of Rockfield Body Corporate
- Oversaw a 4 million remedial rebuild as a Committee Member and Chairperson
- Prepared and filled claim documents for Rockfield Body Corporate and prepared the Quantum for mediation
- Found and joined the Builder and lesser respondents to the claim
- Negotiated costs and project overruns, negated and fixed claims taken against the Body Corporate from individual Owners after the remediation and claim settlement
- Negotiated at Mediation
- Obtained, trained, and managed Building Manager
- Oversaw building works to obtain final code of compliance
- Owners Liaison, and communications
- Part-time retail assistant for Cherry Group Limited
- Casual transcript typist for Aviation Investigator
- Extra in movies and Adverts
Professional Development
- NZ Open Polytechnic Bachelor of Business, Integrated Module 1. Introduction to Commercial Law, Organization and Management, and Computer Concepts.
Accomplishments
- BNZ Team Member of the Month. Specialist And Emerging Businesses Night of Achievers in recognition to great team work and contribution to service excellence
Languages
Swedish
Limited
Italian
Limited
References
References available upon request.
Timeline
Inventory Administration
Tumu Group Merchants
11.2018 - Current
Reception/Customer Service/QA Reporting /Debtors/Creditors/Pipeline/Production/Reconciling
Galvanising HB Napier
05.2015 - 05.2018
Purchasing Officer/Customer Services/ Administration
Smits Group
03.2014 - 05.2015
Building and Owners Corporation Liaison
Urban Communities Property Corporation
09.2012 - 09.2013
Assistant Account Manager
Crockers Property Limited
09.2010 - 06.2011
Inventory Controller
Trio Group Limited
09.2008 - 09.2010
Key Account Management and Purchasing Sales Support
Chemiplas Ltd
01.2008
Logistics Co-ordinator
Orica Chemnet
11.2005 - 01.2008
Customer Service Representative
Orica Chemnet
01.2005
Senior International Banker
Bank of New Zealand
01.2001 - 01.2005
Personal Banker
Bank of New Zealand
01.2000 - 01.2001
Real-estate Agents Representative Course - Victoria
Kangan University
Accounting for Bankers -
Omega
Bachelor of Business - Integrated Module 1, Introduction to Commercial Law, Organization and Management, Computer Concepts
NZ Open Polytechnic
Desk Top Publishing - Photoshop, Page Maker
Wellington Polytechnic Institute
Radio Broadcasting -
Christchurch Polytechnic Institute
Certificate Craft Design -
Taradale Polytechnic Institute
University Entrance -
Karamu High School
School Certificate -
Karamu High School
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