Lyn Guilfoyle

• Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
• Personal Assistant to Managing Director
• Monitored and tracked progress of all production tasks for on-time delivery.
• Reviewed in-house stock to determine materials availability for production jobs.
• Managed daily operations on the production floor, maintaining a safe and organized workspace. Implementing a Health and Safety Manual.
• Assisted with budgeting and accounting of production-related tasks. This also involves invoicing, payroll.
• Minute taking for all meetings.
• 6 monthly stock take
• Interviewing new staff, contracts & performance reviews.
• Vehicle maintenance and upkeep.

Gin Garden Restaurant & Bar (Broken Hearts Tasting Premises)

This establishment was open in 2021 and is currently still operating. My role there has been the following:

Restaurant Manager

Guided tastings for groups

Kitchen Hand

Bar Person

Front of House

• Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
• Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
• Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
• Developed a comprehensive house manual to provide clear instructions for guests during their stay.
• Maintained high occupancy rates through effective marketing strategies on various online platforms.
• Coordinated with cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
• Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
• Increased repeat bookings by fostering strong relationships with previous guests.
• Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
• Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities.
• Assisted owner in all aspects of the business.

• Providing full secretarial support to three partners.
• Building and maintaining client relationships.
• Co-ordinating travel bookings/itineraries.
• Diary Management
• Property Management for clients, organising maintenance works, checking work and paying all expenses.
• Maintaining client database.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Assisted in the preparation of presentations and reports.
• Staff training and support
• Maintained confidentiality and discretion while handling sensitive information.
• Handling subscriptions and liaising with all members around the world for the International Yachting Fellowship of Rotarians.
• Assist Partner with the interviewing and employing of Air New Zealand Managerial Vacancies.

• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Ensured positive homestay environments by conducting thorough inspections and evaluations of host family accommodations.
• Enhanced student experiences by carefully matching them with suitable host families.
• Maintained accurate records of student placements, payments, incident reports, and other relevant documentation for program administration purposes.
• Liaise with teachers, counsellors and homestays to assist students with queries and concerns.
• Accommodation payments and accounts.
• Liaise with police regarding any issues with students.
• Evaluated feedback from both students and host families after each placement period in order to implement continuous improvement measures within the program.
• Offer support and guidance to all students.

• Relaying communications to all ships via different channels.
• High security clearance due to the sensitive material that we had to handle.
• Working overseas with different nationalities and environments.
• Supervising and training staff.