Lyn Matahe
Hamilton,WKO
Summary
I am a highly motivated and passionate individual who is driven to lead the store from the front and coach my team to maximise every possible sale.
Reliable Store Manager with [Number] years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Store Manager/Senior Manager
Barkers CBD Hamilton
Hamilton
01.2015 - Current
- Day to Day running of the store, Working towards Individual and store targets, IPS: Items per transactions, Average dollar, WTD, MTD and YTD, Executing VM briefs, Follow Brief, Communication with VM team if you feel something is not working and why
- Drive sales, Coaching and driving my team, Building a rapport with customers, Product Knowledge, Leadership skills, On-going staff Development and Training, Motivate and inspire team to success, Staying on top of individuals progress (Weekly Coaching Logs), Communication between myself and Regional, Recruitment, Phone Interviews, Interview Candidates, Reference Checks, Floor Trials, Offering the position
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Store Manager/Senior Manager
Mirrou (Fast Future Brands)
08.2013 - 12.2014
- Day to Day running of the store, Preparing the day and week ahead, Working towards budgets and targets, Weekly and Daily Budgets, Monitoring sales during the day, Feedback about product
- What is selling and not selling, Monitoring and minimizing shrinkage, Internal and external, Store Scans (Known Loss), Accurately accepting stock into the system, Transferring stock to other stores, Rostering staff, Executing VM briefs, Follow Brief, Maximise sales, Daily changes including repositioning racks and changing face outs in the walls, Time management, Time frames, Completing daily stock and store changings, Drive sales, Delivering outstanding customer service, Product Knowledge, Communicating to staff about new product, National Visual Merchandising, Leadership skills, On-going staff Development and Training, 10 plus staff members, Motivate and inspire team to success, Staying on top of individuals progress, Regular updates, One on one training, Communication between myself and Regional, Recruitment, Phone Interviews, Interview Candidates, Daily Updates and plan of attack for the day and week, Paperwork, Weekly Budgets, Weekly Reports, Feedback, Weekly Visual Merchandising, Senior Manager Duties, Creating Weekly VM for all stores to follow, Setting out themes for the windows, table and racks, Training new Store Managers including ongoing training via phone, Travelling to other stores (Auckland), Hands on Visual Merchandising, Training staff, recruiting for other stores, Phone interviews, Setting up face to face interviews
Assistant Manager-Store Manager/Senior Manager
Jay Jays Chartwell (Just Group)
01.2009 - 08.2013
- Day to Day running of the store, Working towards budgets and targets, Monthly, Weekly and Daily Budgets, KPIs, Monitoring and minimizing shrinkage, Internal and external, Line counts, Known loss, N01 Customer Connection, Executing VM briefs, Follow Brief, Maximise sales, Drive sales, Delivering outstanding customer service, Product Knowledge, Leadership skills, On-going staff Development and Training, Motivate and inspire team to success, Staying on top of individuals progress (Updates), Communication between myself and Regional, Recruitment, Phone Interviews, Interview Candidates, Floor Trials
Xmas casual-Assistant Manager-Store Manager
Cotton On Ltd
01.2007 - 01.2009
- Day to Day running of the store, Working to budgets, Monitoring and minimizing shrinkage, Executing VM briefs, Drive sales, On-going staff Development and Training
Skills
Personal growth
- Store Operations Oversight
- Leadership development
- Leading staff meetings
- Team building and leadership
- Problem solving customers and /or staff
- Loss Prevention
- Risk Management
- Retail Inventory Management
- Policies and Procedures
- Budgeting and cost control
- Team development
- Rosters for stores
- Team development
- Performance Reviews
- Sales coaching
- Travelling to other stores to train new managers
- Recuritment
- Hiring new staff/managers
- POS Systems
- Payroll Management
References
Available upon request
Hobbies and Interests
- Travelling
- Shopping
- Reading
- Sports
Timeline
Store Manager/Senior Manager
Barkers CBD Hamilton
01.2015 - Current
Store Manager/Senior Manager
Mirrou (Fast Future Brands)
08.2013 - 12.2014
Assistant Manager-Store Manager/Senior Manager
Jay Jays Chartwell (Just Group)
01.2009 - 08.2013
Xmas casual-Assistant Manager-Store Manager
Cotton On Ltd
01.2007 - 01.2009
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