LYNCIA MÜLLER
Auckland
Summary
Experienced in delivering exceptional customer service with a strong ability to build and maintain positive relationships. I possess excellent listening skills and am a confident team player. I thrive in fast-paced environments and am eager for new challenges to support personal and professional growth.
Overview
7
7
years of professional experience
Work History
Sales Associate
FOOT LOCKER
01.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimising wait times for customers at checkout.
Food and Beverage Attendant
MOUNT RICHMOND HOTEL
02.2020 - 11.2023
- Maintained a clean and organised hotel restaurant & function rooms (events) to comply with hygiene and health regulations.
- Delivered exceptional service even under high-pressure situations, maintaining high standards of professionalism.
- Handled cash transactions accurately, ensuring proper financial reporting at the end of each shift.
Warehouse Worker
FISHER & PAYKEL HEALTHCARE
04.2019 - 12.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Customer Service Representative
URGENT COURIERS
06.2018 - 01.2019
- Provided customer & courier support, which included tracking addresses, courier GPS tracking and calculating waiting time charges
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
Bachelor in Performing & Screen Arts - Contemporary Dance
UNITEC
Auckland, NZ01.2017
Diploma - Performing Arts
Pacific Institute of Performing Arts (PIPA)
Auckland, NZ01.2014
Skills
- Professional demeanour
- Compassionate support
- Reliable and Punctual
- Team collaboration skills
- Engaging communication style
- Service-driven
- Goal-oriented
References
Paulo Misifosa - Store Manager (Footlocker)
020 412 71886
Michelle Falakoa - General Manager (Mount Richmond Hotel)
021 264 3605
Soana Marflitt - Former CSR Manager (Urgent Couriers)
021 260 2909
Timeline
Sales Associate
FOOT LOCKER
01.2024 - Current
Food and Beverage Attendant
MOUNT RICHMOND HOTEL
02.2020 - 11.2023
Warehouse Worker
FISHER & PAYKEL HEALTHCARE
04.2019 - 12.2019
Customer Service Representative
URGENT COURIERS
06.2018 - 01.2019
Bachelor in Performing & Screen Arts - Contemporary Dance
UNITEC
Diploma - Performing Arts
Pacific Institute of Performing Arts (PIPA)
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