Lynda Houghton
Tokoroa,WKO
Summary
I am a team player who enjoys a challenge. I am honest, reliable, pride myself on being a quick learner and an asset to my employer with a job well done. I enjoy dealing with the public and the day-to-day challenges that this can entail. Im a great problem solver who always does whats right and best for the customer and the business I represent, this shows every day in the detailed high standard of work I strive for and deliver.
Overview
3
3
years of professional experience
Work History
Core Motor Team, Total Loss Team
Tower Insurance
08.2023 - Current
- Managing my own caseload, from lodgement to claim close, I liaise with customers, rural commercial and personal. Managing salvage and repair, marine and motor assessor, third party's, third party insurers and refer investigations where required and liaise with the investigator assigned. I always keep the Tower mission states in mind to ensure i am keeping our customers as our compass and doing whats right.
Claims Consultant - Fast Track Motor Team
Tower Insurance
08.2022 - 08.2023
- When i was employed in August of 2022, i was dedicated to the Claims consultant - Fast track motor team.
- My role was to manage smaller and simpler claims, single vehicle accidents, accidents involving insured third party's, locks, keys and windscreens.
- I have then progressed from this role in my first 12months with Tower to the core motor team on a 3month secondment to assist reducing the volume of total loss claims and support them in reducing their case loads.
- My first month of above secondment was extended to 6 months as we were so successful reducing this volume and my contribution was greatly valued,
- At around 3months into the secondment, i was made permanent and i discussed the idea of a dedicated total loss team to my direct team leader who encouraged my thinking and advised me that upper management are also already considering this same idea. I have a strong driver to be further more proactive for our customers and case load management.
Customer service and administrations
Genesis Energy
12.2020 - 08.2022
- Working remotely from my home looking after customer queries via live chat and email.
Education
Secretarial Studies And Office Administration
Carrington Polytech
Auckland, NZSkills
- Policy Interpretation
- Claims processing and review
- Regulatory Compliance
- Data entry proficiency
- Claim Amount Calculations
- Claims settlement
- Customer Service
- Composing Business Correspondence
- Relationship Building
- Team Collaboration
- Using serval different of programs confidently
- Excellent time management
Timeline
Core Motor Team, Total Loss Team
Tower Insurance
08.2023 - Current
Claims Consultant - Fast Track Motor Team
Tower Insurance
08.2022 - 08.2023
Customer service and administrations
Genesis Energy
12.2020 - 08.2022
Secretarial Studies And Office Administration
Carrington Polytech
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