Summary
Overview
Work History
Skills
Lynda Jackson

Lynda Jackson

Napier,Bluff Hill

Summary

Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Diligent [Desired Position] with comprehensive background in hotel management, ensuring smooth operations and guest satisfaction. Proven track record in optimizing hotel services, enhancing guest experiences, and leading high-performance teams. Demonstrated expertise in conflict resolution and staff development. Experienced hospitality professional prepared for management roles. Proven ability to optimize guest satisfaction, streamline operations, and enhance team productivity. Strong focus on team collaboration, adaptability, and achieving results. Skills include staff management, budget oversight, and strategic planning. Reliable and flexible with changing needs in fast-paced environment.

Overview

27
27
years of professional experience

Work History

Hotel Manager

Lands' End Boutique Hotel
10.2014 - 12.2021
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.

Restaurant Manager

Osyter Cove Restaurant & Bar
10.2014 - 12.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
  • Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Managing Owner

Dominator Garage Doors
05.1995 - 03.2008
  • Oversaw the development of innovative products or services, positioning the company as an industry leader.
  • Implemented comprehensive employee training programs, contributing to increased job satisfaction and productivity levels.
  • Led organizational restructuring efforts focused on adapting to changing market conditions while maintaining a strong competitive position within the industry sector served by the company.
  • Established strong business relationships with vendors, resulting in improved pricing and contract terms.
  • Increased company profits by implementing effective cost-saving strategies and streamlining processes.
  • Managed a high-performing team of professionals, fostering a positive work environment that encouraged collaboration and innovation.
  • Directed comprehensive financial planning efforts to ensure long-term stability and continued growth for the organization.
  • Boosted customer satisfaction rates through the implementation of customer-centric policies and procedures designed to address key pain points effectively.
  • Optimized operational efficiency through process improvement initiatives, reducing costs while maintaining quality standards.
  • Developed and implemented successful marketing strategies, leading to significant growth in new clients and overall revenue.
  • Managed day-to-day business operations.

Skills

  • Guest complaint resolution
  • Guest services management
  • Guest relations management
  • Cash handling
  • Staff scheduling
  • Staff training

Quality assurance

Office and staff streamlining

Outstanding communication skills

Reservations management

Food and beverage operations

Telephone etiquette

Account administration

Guest experiences

Guest accommodations

Dining reservations

Housekeeping oversight

Customer service

Computer skills

Hotel operations

Hotel management

Room inspections

Guest services

Front desk operations

Front desk management

Shift scheduling

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Lynda Jackson