Summary
Overview
Work History
Education
Skills
HOBBIES:
Timeline
Generic

Lynette Phillips

Bulimba,QLD

Summary

Versatile and dynamic professional with extensive experience spanning retail management at Wooli General Store and education sectors, including roles as Director of Early Childhood Education and High School Teacher.

Proven track record in enhancing customer satisfaction and fostering inclusive workplace environments.

Excels in retail operations and problem-solving, underpinned by a dependable and friendly demeanour.

Ability to continually evaluate self and workplace according to policies and procedures, in order to maintain a continuously improving safe respectful workplace.


Overview

37
37
years of professional experience

Work History

Retail Store Manager

Wooli General Store Self Employed Business
08.2010 - 08.2021
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to ensure adequate stock, control costs, and maintain sales floor levels to meet customer needs according to seasonal requirements.
  • Recruited staff according to requirements in store and food preparation facilities.
  • Trained employees on safe workplace practices both general and specific e.g. operating equipment, handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly to provide constructive feedback, with coaching to assist and recognise improvement and outstanding achievements and boost employee morale.
  • Continuously assessed and improved store sales by implementing effective marketing strategies and attractive visual merchandising with reference to season, impulse purchases and specials program.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
  • Managed store organization, maintenance, and purchasing functions for new stock and equipment.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Director of Early Childhood Education

Elizabeth Kindergarten & Childcare Centre
02.1990 - 02.2009
  • Oversaw day-to-day operations of the centre while maintaining compliance with state licensing regulations as well as accreditation standards.
  • Managed Centre finances, including fees, rosters, wages, resources, stock, equipment and maintenance.
  • Evaluated program effectiveness using various assessment tools to identify areas for improvement or enhancement e.g. policies, procedures, and practices in alignment with best practices in early childhood education.
  • Cooperatively implemented inclusive practices within the centre, promoting diversity and respect among students, staff, and families.
  • Managed any issues to provide respectful outcomes in alignment with legal requirements and best practices in early childhood education.
  • Developed and maintained a high-quality learning environment for children, ensuring safety, engagement, and growth.
  • Increased parental involvement through organizing family events aimed at fostering connections between home life and school experiences.
  • Continuous professional development and networking to remain current.

High School Teacher Home Science Textiles & Design

Catholic Schools Office NSW
01.1986 - 12.1988
  • Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
  • Participated in ongoing professional development opportunities to stay current on educational trends and enhance teaching abilities further.
  • Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.

High School Teacher HSc T&D

NSW Department Of Education
01.1985 - 12.1985

See Job Description for Catholic Schools Office NSW

Education

Graduate Diploma - Early Childhood Education

Queensland University of Technology
Kelvin Grove Campus
11.1994

Bachelor of Education - Home Science Textiles & Design Education

University of Newcastle Australia
Newcastle, NSW Australia
12.1984

Skills

  • Retail Operations
  • Customer Service
  • Dependable honest and reliable
  • Friendly and outgoing
  • Performance monitoring in order to provide a safe high quality workplace according to polices and procedures
  • Problem-Solving
  • Ability to multi-task
  • Self motivated

HOBBIES:

  • Food preparation
  • Experiencing culturally diverse food and wines
  • Gardening
  • Ongoing education through reading, interest groups and training


Timeline

Retail Store Manager

Wooli General Store Self Employed Business
08.2010 - 08.2021

Director of Early Childhood Education

Elizabeth Kindergarten & Childcare Centre
02.1990 - 02.2009

High School Teacher Home Science Textiles & Design

Catholic Schools Office NSW
01.1986 - 12.1988

High School Teacher HSc T&D

NSW Department Of Education
01.1985 - 12.1985

Graduate Diploma - Early Childhood Education

Queensland University of Technology

Bachelor of Education - Home Science Textiles & Design Education

University of Newcastle Australia
Lynette Phillips