Lynette Zhang
Christchurch,CAN
Summary
Competitive Sales Supervisor with experience solving customers' complaints and quality issue. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
5
5
years of professional experience
Work History
Sales Supervisor
SUZHOU LUDUN MACHINERY MANUFACTURING CO,. LTD
09.2020 - 09.2023
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
Store Manager
Health Element CO., LTD
08.2018 - 11.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Chinese Language Teacher
One Tree Language School
09.2018 - 09.2019
- Developed students' vocabulary of Chinese words, characters and loanwords using learning and memorization techniques.
- Instructed students in writing and reading Chinese characters in class games and additional characters and differences existing between language's variants.
- Optimized teaching strategies to mitigate learning gaps and increase student comprehension.
Education
Postgraduate of Language Teaching - Language Arts Education
University of Auckland
Auckland, NZ09.2018
Skills
- Task Delegation
- Meeting Quotas
- Store Merchandising
- Tracking Sales Metrics
- Product and Service Sales
- Data Analysis
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Supervisor
SUZHOU LUDUN MACHINERY MANUFACTURING CO,. LTD
09.2020 - 09.2023
Chinese Language Teacher
One Tree Language School
09.2018 - 09.2019
Store Manager
Health Element CO., LTD
08.2018 - 11.2019
Postgraduate of Language Teaching - Language Arts Education
University of Auckland
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