Lynlee Wilson

• Responsibilities: Advocate, amplify voices of care experienced pepi/tamariki/rangatahi atawhai from the ages of 0 – 25 residing in South, Central, North West, within Tamaki Makaurau.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Self-motivated, with a strong sense of personal responsibility.
• Gained strong leadership skills by managing projects from start to finish.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with others.
• Proven ability to learn quickly and adapt to new situations.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Demonstrated & practised safe, culturally respectful, manaaki, with relationships with team and all whanau, willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Proven ability to develop and implement creative solutions to complex problems.
• Developed strong communication and organizational skills through working on group projects.
• Co-ordinated/facilitated cultural historic waanaga for RYC - Regional Youth Council for Tamaki Makaurau roopu Rangatahi - "Ko wai au"
• Learned and adapted quickly to new technology and software applications.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Provided professional services and support in a dynamic work environment.
• Resolved problems, improved operations and provided exceptional service.
• Provided peer & group cultural supervision to all kaimahi
• Shadowed new kaimahi and mentored with daily BAU - business as usual, HV's, navigating court systems, OT FGC, presentations, induction process, whanaungatanga, provided regular daily check ins via phone, teams, texts, provide productive, effective feedback with all organisational trainings.
• Acted as a team leader (non-paid), volunteering in group projects, delegating tasks and providing feedback.

• Responsibilities: Supporting and advocating for whanau/pepi/tamariki/Rangatahi, alongside social workers, supervisors, site manager, practise leader, with whanau engagement, whakapapa research, whanau navigation, facilitating and co-ordination of whanau hui, Hui-a-whanau, Hui-a-kaupapa, towards returning mokopuna back into care of whanau/iwi/hapu
• I have also been paramount in participating in FGC online Teams Hui, phone calls with presence of whanau, social workers, supervisors, practise leader, site manager, to discuss plan moving forward for whanau, intervention plan, with cultural perspective and input from Kairaranga-a-whanau, during current covid-19 lockdown in levels 3-4, working from home.
• Organized and detail-oriented with a strong work ethic.
• Applied effective time management techniques to meet tight deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Cultivated interpersonal skills by building positive relationships with others.
• Passionate about learning and committed to continual improvement.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Excellent communication skills, both verbal and written.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved problems, improved operations and provided exceptional service.
• Strengthened community partnerships to provide additional resources for at-risk children and families in need of assistance.
• Improved children''s well-being by developing individualized care plans and coordinating with multidisciplinary teams.
• Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
• Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
• Educated parents on available support services, enabling them to effectively navigate systems of care for their children''s benefit.
• Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
• Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Streamlined processes within multidisciplinary meetings, fostering a more collaborative environment to discuss case progress and improvements.
• Contributed to the development and implementation of policies or initiatives aimed at improving the overall quality of practice within the child welfare system.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Facilitated family meetings to ensure communication and collaboration between family members.
• Promoted positive youth development by organizing afterschool activities, mentorship programs, and educational workshops.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
• Supported successful reunification efforts by facilitating family counseling sessions that addressed underlying issues impacting the household dynamics.
• Developed and implemented programs to support children's mental health and well-being.
• Completed comprehensive assessments of families to identify needs and develop treatment plans.
• Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
• Maintained detailed case histories, metrics and reports to meet strict standards.
• Assisted adolescents transitioning out of foster care through life skills training programs focused on education, employment, housing stability goals.
• Built strong professional networks within local service providers to expedite referrals for financial aid, mental health therapy, or housing solutions.
• Conducted comprehensive assessments of child safety, identifying areas of concern and implementing appropriate interventions.
• Planned, promoted and managed parent workshops on assisting children in attaining academic success.
• Reduced risk factors for child abuse and neglect by implementing evidence-based interventions and programs.
• Advocated for children''s best interests in court proceedings, presenting case findings and recommendations to judges and legal representatives.
• Enhanced family relationships by conducting regular home visits and providing support for parents and caregivers.
• Mentored young people facing social/emotional difficulties offering guidance that contributed positively to their overall personal growth trajectory.
• Worked with educational team to develop Individual Education Plans (IEPs) for students.
• Developed culturally sensitive approaches when working with diverse populations of children and families experiencing various challenges.
• Delivered specialized case management services tailored to the unique needs of each child or youth on my caseload.
• Introduced students to concepts in algebra and reading to encourage recall of educational content.
• Facilitated family therapy sessions between children, caregivers, and siblings to remediate conflict and build healthy relationships.
• Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
• Developed and maintained courteous and effective working relationships.
• Skilled at working independently and collaboratively in a team environment.
• Delivered services to customer locations within specific timeframes.

• Responsibilities: Supporting clients, either via self-referral or through community networks, to discuss options, processes, and advantages of becoming smoke free
• Clients register on a FREE 6-week programme, which includes home visits, video calls, texts, phone calls
• Clients are given nicotine patches, gum, lozenges, education around alternative methods at no cost
• Group sessions are offered, to accommodate and encourage bigger numbers, one on one peer support
• These were often run to suit tertiary institutes, hospital-based support groups, trade companies, govt agencies, mental health agencies, adult/youth residential agencies
• Breast & Cervical Screening Navigator: I offered a unique holistic service to women who needed extra support, via phone, texting, meet up either in their home, café, place of their choice to discuss in detail processes, past experiences, any concerns, or family history, that may cause barriers for regular screening
• Majority of clients appreciated me attending their appointments to advocate on their behalf and physically have me sit with them and come inside during the screening process for reassurance, encouragement, comfort
• I often followed up by encouraging women to attend 2 yearly mammograms, 3 yearly cervical screening, with offering ongoing, support & regular follow ups.
• Improved community engagement by organizing and hosting regular events and workshops.
• Conducted regular evaluations of client progress, adjusting coaching strategies as necessary for optimal results.
• Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
• Coordinated community resources and secured referrals.
• Empowered clients by teaching essential life skills such as budgeting, time management, and communication strategies.
• Supported clients in developing healthy coping mechanisms and resilience strategies to manage stressors effectively.
• Assisted clients in exploring career options and vocational goals.
• Improved client health outcomes by developing personalized wellness plans and tracking progress.
• Assisted clients in overcoming personal barriers to achieve their wellness goals through compassionate coaching and support.
• Developed strong relationships with clients, fostering an atmosphere of trust and open communication during coaching sessions.
• Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
• Assisted with development of improved seminars and training materials.

• Responsibilities: Answering queries, book in orders pick up freight, manage complaints, sort freight out into locations, pick up and drop off freight

• Responsibilities: One on one personal training sessions, group training sessions, answering membership queries face to face, telephone, writing exercise programmes, regularly weigh ins/measurements, discussing new memberships, filling out health questionnaires new members
• Organized fun and engaging gym challenges to foster camaraderie among members and promote healthy competition.
• Motivated participants through one-on-one instruction and positive feedback.
• Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
• Promoted safe and inclusive environment for club clients and members.
• Strengthened relationships with local businesses through joint promotions and community involvement initiatives.
• Educated clients on importance of proper nutrition to reach fitness objectives.
• Designed specific workout systems for individual clients based on performance ability.
• Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Collaborated with other fitness professionals to design effective cross-training programs.
• Demonstrated proper form and technique to prevent injury.
• Adapted classes to meet needs of participants with varying fitness levels.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Promoted fitness classes to boost gym attendance.
• Streamlined scheduling processes for better time management and session availability.
• Revitalized underutilized group class offerings with fresh formats, boosting attendance rates significantly.
• Developed healthy eating meal plans for clients to provide holistic approach.
• Collaborated with other fitness professionals to develop and implement new programs.
• Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.

Responsibilities: Provide, support, educate, assist & mentor both child/young person & their caregivers with their needs & respite care, individually and group based

• Plan, support, assist and co-ordinate holiday programme activities, day-to-day running of whanau and caregivers in my care
• I facilitated specialized classroom sessions 3-5 days a week, for one term at Rowandale Primary, Ambury Park equine school, Howick Intermediate, Howick College, within the guidelines from Ministry of Education and Ministry of Social development, incorporating one on one and group sessions, teaching, and supporting students with their behaviors and anger management through sensory (kinesthetics) kemu, use of Te Reo, Waiata, physical activities encouraging effective, positive communication
• Majority of pepi/tamariki/rangatahi that I was supporting, had behavioral, non-communicative tendencies and triggers from history of physical, emotional, psychological trauma behaviors and abuse, involved within Child youth and family service.
• Collaborated with multidisciplinary teams to provide comprehensive support for children with special needs, ensuring their successful integration into the program.
• Supported families in need with community resources, leading to improved family dynamics and overall wellbeing.
• Developed age-appropriate activities and crafts to engage children.
• Planned, promoted and managed parent workshops on assisting children in attaining academic success.
• Reduced behavioral issues by implementing positive reinforcement techniques and promoting a structured environment.
• Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
• Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
• Developed strong rapport with local schools, facilitating seamless transitions for children entering kindergarten or transferring from other programs.
• Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
• Utilized positive reinforcement techniques to encourage good behavior.
• Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
• Liaised with parents and guardians to discuss child progress.
• Identified individual children''s needs and tailored care plans accordingly, resulting in personalized attention and support for each child.
• Organized field trips and special events to enrich the learning experience for children while maintaining safety protocols at all times.
• Lead individualized and group counseling sessions with children and families.
• Enhanced child development by implementing age-appropriate activities and educational programs.
• Introduced children to educational games and activities to boost learning.
• Continuously assessed program effectiveness through data analysis, leading to the implementation of innovative strategies that improved overall quality of care.
• Worked with children to develop good cognitive, physical and language skills.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Ensured compliance with licensing regulations through meticulous record-keeping and adherence to established policies & procedures.
• Successfully resolved conflicts between children using effective mediation strategies, promoting a peaceful atmosphere within the center.
• Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
• Introduced students to concepts in algebra and reading to encourage recall of educational content.
• Assisted children in building social skills through group activities and guided interactions, fostering a sense of community among peers.
• Promoted healthy habits by incorporating nutritious meals, physical activity, proper hygiene education into daily routines.
• Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
• Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
• Developed and implemented programs to support children's mental health and well-being.

• Responsibilities: Dual role, delivering advocacy, support, education, transport, linking into community networks with Cardiac Rehabilitation Patients within ADHB – Manawa Ora Service, Delivering Holistic Kaupapa Māori to Māori & Pacific Island
• Cancer Support – Māori clients within vicinity of Counties Manukau – Counties Manukau Health
• Regular visits into Auckland Hospital, Greenlane Hospital and Middlemore hospital, visiting clients to offer my service which is accessible in their homes as well
• Programmes range from exercise, healthy eating, scheduling visits with their clinicians, health professionals, which I often use to advocate for them if needed.
• Conducted home visits to assess clients' home environment and provide support.
• Developed and implemented individualized treatment plans for clients.
• Participated in professional development and training opportunities to enhance clinical skills.
• Implemented community outreach programs to promote mental health awareness.
• Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
• Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
• Assisted clients in developing and setting realistic goals to promote positive change.
• Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
• Facilitated group therapy sessions to help clients develop coping skills and improve communication.
• Documented client progress and activities in accordance with agency policies and procedures.
• Visited home environments to help clients develop comprehensive life, technical and job skills.
• Monitored clients' progress to adjust treatment plans accordingly.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
• Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
• Devised and implemented community-based programs to promote mental health awareness.
• Educated family members on various aspects of client care to enhance support networks during times of need.
• Facilitated peer support groups to help clients connect with others.
• Kept clients engaged in social networks and communities for personal health and growth.
• Administered assessments to identify clients' needs and establish treatment plans.
• Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.

• Responsibilities: Visiting all Renal dialysing units in Auckland, advocating & promoting services for all patients, ensuring they know their financial entitlements with Work and Income NZ, educate benefits basic exercise practises with trained specialist therapists
• Offered holistic support to patients and their whanau, to link them with other professionals to assist with their care & provide basic information on the disease and promoting quality care.
• Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
• Assisted clients with obtaining housing, employment and support resources.
• Promoted mental health awareness within the community through educational workshops and presentations at local events.
• Supported clients through development of new life skills, obtaining resources and transitioning back to society.
• Approached issues proactively to best meet current and future community needs.
• Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
• Advocated for clients for comprehensive service delivery and linkage to hospital, opportunities and community agencies.
• Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
• Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
• Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.

• Responsibilities: Answering incoming phone calls, making outbound calls, replying to emails to clients wanting to place a business or personal advertisement, to sell item(s) or promote professional service to public in community newspaper’s distributed in Central, East, South, West Auckland in Classifieds section.
• Established strong relationships with clients, leading to repeat business and positive referrals for future projects.
• Negotiated contracts with suppliers to achieve and maintain cost-effective production.
• Contributed to increased revenue by consistently meeting or exceeding sales targets.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Educated potential clients on the benefits of print and digital classifieds, positioning our platform as the ideal choice for their advertising needs.
• Used customer insights to develop innovative sales strategies to increase sales.
• Helped customers in determining design and layout of sold and spec ads.
• Negotiated favorable pricing for clients by effectively communicating the value proposition of each advertising option.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and implemented sales strategies to increase profits.
• Continuously improved personal sales skills through professional development courses, workshops, and ongoing training initiatives.

• Responsibilities: Support, & assist clients with day-to-day activities, providing safe & secure supervision within their residential environment
• I covered day/night shifts, in all areas of the mental health, e.g., Youth/Adult Alcohol & Drug dependency rehabilitation, maternal support & respite.
• Developed strong rapport with youths, fostering trust and promoting open communication about personal challenges.
• Expanded access to community resources by connecting families with relevant agencies and support networks.
• Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
• Strengthened community partnerships through regular collaboration with local organizations and schools.
• Implemented evidence-based interventions for substance abuse treatment.
• Built partnerships with community agencies and service providers to remove access gaps.
• Documented client progress in confidential files.
• Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
• Monitored client progress and provided feedback to families and treatment team members.
• Provided clients with recommendations to community resources.
• Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
• Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
• Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
• Supported aftercare planning for continued recovery after treatment.
• Developed individual treatment goals based on history and diagnosis.
• Facilitated group and individual therapy in outpatient setting.
• Provided crisis intervention to address clients' immediate needs and prevent harmful behavior's.
• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Served as a resource person for families seeking guidance on addressing substance abuse issues within their households.
• Organized community outreach efforts to raise awareness about available resources for those affected by substance abuse.
• Kept accurate and detailed records to track and document client progress.
• Monitored client progress to make necessary adjustments for client success.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.

• Responsibilities: Provide support & advocate for family/whanau to access assistance through Community Agencies to enable them to provide & make informed decisions on improving their child’s health & wellbeing
• I worked in high/complex needs team; case load up to 30 clients.
• Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
• Visited home environments to help clients develop comprehensive life, technical and job skills.
• Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
• Collaborated with multidisciplinary teams to ensure the provision of holistic care for families in need.
• Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
• Promoted community integration by providing extensive physical, emotional and social support.
• Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
• Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
• Developed and implemented strategies to reduce and prevent family conflict.
• Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect.
• Promoted healthy communication within families by mediating conflicts and facilitating open discussions.
• Developed and implemented programs to support children's mental health and well-being.
• Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
• Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
• Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
• Coordinated services for children with special needs by collaborating closely with healthcare providers and school personnel.
• Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
• Planned, promoted and managed parent workshops on assisting children in attaining academic success.
• Reduced the incidence of intergenerational trauma by providing culturally sensitive therapeutic support.
• Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
• Strengthened families'' resilience through crisis intervention, counseling, and referral services.
• Developed strong rapport with clients, fostering trust necessary for effective intervention.
• Contributed significantly towards client success stories by implementing customized support plans based on individual strengths.
• Monitored progress and documented patient health status changes to keep care team updated.

• Responsibilities: Promote & advocate Mother’s to support health education, with their babies/toddlers on breast feeding, oral care, intro to solids, safety in the homes, car seat safety
• Promoted access to healthcare services for underprivileged populations through community outreach efforts.
• Collaborated with local organizations to expand health services and resources.
• Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
• Helped vulnerable individuals navigate complex healthcare system.
• Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
• Increased awareness of available resources by organizing and participating in community health fairs and events.
• Engaged clients in health-related activities to enhance overall well-being.
• Facilitated health screenings with follow-up care to target specific issues.
• Mediated communication between healthcare providers and clients, facilitating better understanding of medical information and treatment plans.
• Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
• Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
• Transported or accompanied clients to scheduled health appointments or referral sites.
• Provided crisis intervention and supportive counselling services to assist clients facing issues and problems.
• Monitored and documented participants' progress toward individualized health goals.
• Explained required eligibility applications to patients and helped complete applications for services.
• Participated in health promotion campaigns to raise awareness of health issues.
• Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
• Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
• Collaborated with external organizations to coordinate health and social services.
• Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
• Strengthened relationships with local organizations, fostering partnerships to address pressing community health issues.
• Addressed patient concerns and provided support to vulnerable demographics.
• Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.