MA. ROMELITA M. TORINO
Auckland City,New Zealand
Summary
Versatile education professional with extensive experience in customer service, particularly at the Department of Education. Demonstrated ability to foster supportive learning environments while managing complex documentation. Proven success in enhancing both student and customer experiences through effective communication and collaborative teamwork. Committed to achieving performance goals that drive educational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Elementary School Teacher III
Department of Education
Pondol, Philippines
05.2013 - 05.2023
- Grade 1 Faith Classroom Adviser
- Multi-Factored Assessment Tool Evaluator
- School Information Communication Technology Coordinator
- Continuous Improvement Documenter
- MOOE Inspector Officer and Vice Chairman
- District Monitoring EA Coordinator (School Representative)
- Enhanced Human Resource Information System Coordinator (School Representative)
- Enhanced Basic Education Information System Coordinator (School Representative)
- Wash IN School Program Coordinator (School Representative)
Elementary School Teacher
Cantam-is Elementary School
Candaigan, Philippines
05.2013 - 08.2015
- Grade 5 and Grade 6 Lapu-Lapu Classroom Adviser
- School Head that manages school with 200 pupils and 4 teachers
- Prepares reports SIP, CIP, LIS, MEA, EHRIS, WINS and coordinated to District Office
- Processes records manually and electronically in an organized manner
- Does related works requested by the superior
Customer Service Representative
Next Q Communications
Cebu City, Philippines
07.2012 - 09.2012
- Interact with customers to address their concerns, answer their questions and assist them with their needs, especially financial assistance like the health insurance
- Answer customer phone calls and emails, responding to customers' questions and concerns (Inbound)
- Take ownership of customer issues, Troubleshoot problems and drive resolutions
- Collect prompt and accurate customer feedback
English as a Second Language Teacher
English Fella Educational Corporation
Cebu City, Philippines
04.2011 - 11.2011
- Teaches Grammar and Vocabulary in a man to man set up, ages 7 to 50 yrs old, Korean, Chinese, Taiwanese and Japanese
English as a Second Language Teacher
Philinter English Language School
Lapu-Lapu City, Philippines
04.2010 - 09.2011
- Teaches Vocabulary, Reading and Grammar in a man to man and Group class (18 to 50 yrs old)
Customer Service Representative
Live2Sell Group of Companies
Mandaue City, Philippines
12.2009 - 01.2011
- Help customers understand the services being offered by a company (Online Education)
- Assist them to choose the right school that is connected to the company and have the interesting course they wanted to take
- Handles concerns, complaints, or other issues (Outbound and Inbound)
- Escalate unresolved issues to relevant internal teams
- Collect prompt and accurate customer feedback
- Document knowledge as solution articles
- Master the use of help desk software
English as a Second Language Teacher
Cebu Doctor's University ESL
Mandaue City, Philippines
05.2009 - 03.2010
- Teaches Vocabulary, Reading, Listening, and Grammar in a man to man and Group class (17 to 50 yrs old)
Classroom Adviser
Bohol International Learning Center
Cortes, Philippines
02.2009 - 03.2009
- Classroom Adviser of Kindergarten pupils
- Physical Education Teacher of Grades 4 and 5
- Made Quarter Examinations per subject and prepares notes for them to study
Classroom Adviser
San Isidro Parish School
Talamban, Philippines
05.2007 - 04.2008
- Classroom Adviser of Grade 5 pupils
- English, Filipino, and Christian Living Teacher of Grades 2, 3, 5 and 6
- Prepares lesson plans, formative tests, summative test
- Records pupils grades per quarter and per subject manually and electronically
- Tutor pupils that are behind the subjects in class
Education
Bachelor of Science - Elementary Education Major in Computer Education
Holy Name University
03.2006
Master’s in Education - Educational Management
Bohol Island State University
01.2001
Skills
- Operating Two-To-Four-Wheel Vehicles
- Dancing
- Singing
- Delivering Declamation Pieces
- Experienced Cheerleader
- Adept at Writing Songs and Cheers for School Activities
- Skilled in Document and Data Management
- Skilled in Prioritizing Responsibilities
- Collaborative Teamwork
- Targeted Performance Goals
- Strong Verbal Communication
- Supportive Learning Environment
- Effective Class Management
- Student Evaluation Skills
Certification
- Board for Professional Teachers (LET Passer)
- Certificate in Stress Management and Handling Difficult People Seminar
- Certificate on Online Monitoring and Evaluation and Adjustment
- Certificate on Enterprise Human Resource Information System
- Certificate on Financial Management Operations Manual
- Certificate on District Continuous Improvement Program Symposium
- Certificate on Sub-Congressional Academic, Literary & Musical Gala
- Certificate of Recognition Third Place Winner in The Singing BEE-Elementary Teacher
- Certificate of Appreciation as Judge of Speech Choir 'Elementary' Competition
- Certificate of Appreciation on Making of Instructional Materials
- Certificate of Recognition as Resource Speaker / Facilitator during Mid-Year Assessment and IN-SERVICE TRAINING
Awards
- DepEd Bohol, Pasidungog 2015, Awards and Incentives for Service Excellence
- Best Employee of the Month of August, Outbound and Inbound Sales Live2Sell
- Boys Scout of the Philippines Encampment 2014, Best in Songs and Yells Provincial Level
Training
- Learning Action Cel (LAC) 'Making of Instructional Materials', 03/21/17, 03/31/17
- Stress Management and Handling Difficult People Seminar, 05/27/17
- Orientation on Online Monitoring, Evaluation and Adjustment of Loon North Central Elementary School, 08/28/17
- Orientation-Workshop on Enterprise Human Resource Information System (EHRIS), 12/04/17
- Roll-out of Financial Management Operations Manual (FMOM), 12/06/17, 12/08/17
- Mid-Year Assessment and In-Service Training, 10/23/17, 10/27/17
- Continuous Improvement (CI) Program Coaching – Phase 3, 01/11/18, 01/12/18
Languages
- Sinugbuanong Binisaya, Native
- Tagalog, Conversational
- English, Fluent
Personal Information
- Date of Birth: 06/11/85
- Nationality: Filipino
- Driving License: EE157252
Accomplishments
· Awards and Incentives for Service Excellence "Best English Teacher"
· Awards in Best Songs and Yells, BSP Provincial Encampment
· Best Employee of the month "Outbound Sales" Live2Sell Incorporated
Languages
English
Professional
References
References available upon request.
Timeline
Elementary School Teacher III
Department of Education
05.2013 - 05.2023
Elementary School Teacher
Cantam-is Elementary School
05.2013 - 08.2015
Customer Service Representative
Next Q Communications
07.2012 - 09.2012
English as a Second Language Teacher
English Fella Educational Corporation
04.2011 - 11.2011
English as a Second Language Teacher
Philinter English Language School
04.2010 - 09.2011
Customer Service Representative
Live2Sell Group of Companies
12.2009 - 01.2011
English as a Second Language Teacher
Cebu Doctor's University ESL
05.2009 - 03.2010
Classroom Adviser
Bohol International Learning Center
02.2009 - 03.2009
Classroom Adviser
San Isidro Parish School
05.2007 - 04.2008
Bachelor of Science - Elementary Education Major in Computer Education
Holy Name University
Master’s in Education - Educational Management
Bohol Island State University
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