Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Websites
References
Timeline
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Ma Alexandra Patlingrao

Auckland,AUK

Summary

Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Lone Star
Auckland CBD, Auckland
03.2022 - 07.2022
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of day to day operations
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of individuals.

Receptionist

Mercure Hotel
Auckland CBD, Auckland
03.2021 - 03.2022
  • 1.5 Years experience with OPERA reservation system
  • Proficient in Microsoft Office (Intermediate level) – incl. Word, Excel, PowerPoint, and Outlook
  • Assisted guests at check-in, providing information on various services within hotel.
  • Ensured cleanliness and organization of the reception area to maintain aprofessional atmosphere.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
  • Resolved billing discrepancies between guest accounts and invoices.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Developed relationships with frequent customers in order to increase repeat business.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Restaurant Server

Park Hyatt
Auckland , Auckland
10.2020 - 02.2021
  • Processed payments from customers using cash registers or POS systems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Demonstrated knowledge of alcoholic beverage offerings when making drinksuggestions to guests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Conducted daily side work duties such as polishing glassware and restockingcondiments.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Arranged place settings with clean tablecloths, napkins and tableware to preparefor incoming guests.
  • Assisted other servers as needed during peak hours or special events.

Education

Bachelor of Business - Human Resources Management

AUT
Auckland, NZ
12-2025

Diploma - Hotel And Hospitality

New Zealand School of Tourism
Auckland, NZ
03-2021

Skills

  • Employee training
  • Recruitment strategies
  • Conflict Resolution
  • Customer service
  • Time management
  • Team collaboration

Affiliations

  • Volleyball
  • Basketball
  • Gym and Fitness

Languages

Tagalog (Filipino)
Native/ Bilingual

Accomplishments

  • Level 4 Certificate in Aviation (Flight Attending)
  • Level 5 Diploma in Hotel and Hospitality Management
  • Specialist Certificate in Hobbiton Movie Set Tours
  • Specialist Certificate in Accor Hotels

References

References available upon request.

Timeline

Assistant Manager

Lone Star
03.2022 - 07.2022

Receptionist

Mercure Hotel
03.2021 - 03.2022

Restaurant Server

Park Hyatt
10.2020 - 02.2021

Bachelor of Business - Human Resources Management

AUT

Diploma - Hotel And Hospitality

New Zealand School of Tourism

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Ma Alexandra Patlingrao