MA. ANGELICA DEL ROSARIO
Queenstown
Summary
Customer Service Oriented, Flexible and a Multi-Tasker, People Oriented, a Team Leader. Organized and Responsible, Efficient and with a High level of Attention to details, Computer Literate and a Fast Learner/ Can work with minimal Supervision, Good judgment and discretion, Ability to work well independently as well as part of a team, Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Checkout Assistant
PAK'nSAVE Queenstown
04.2023 - Current
- Key holder for restricted items such as alcohol, cigarette etc.
- Promoted loyalty programs to enhance repeat business from satisfied customers.
- Greeted customers and provided outstanding customer service.
- Achieved high accuracy rates with meticulous cash handling and payment processing tasks.
- Ensured compliance with local regulations by diligently verifying age requirements for restricted products during sale transactions.
- Enhanced customer satisfaction by efficiently processing transactions and resolving issues at the checkout.
- Assist in Lotto
Recruitment Specialist
Sunlife Financial
05.2021 - 12.2022
- Handles on the On-Boarding of newly hired Financial Advisors from initial interview to completion of requirements
- Conduct initial trainings of Advisors via online
- Process Coding of Advisors to Insurance Commission.
Account Executive
Integra360 INC.
06.2019 - 06.2020
- Generate sales among prospect clients both for LGU's and private accounts
- Build and develop long-term relationships with a group of customers
- Project Monitoring to make sure client requirements to receive on time.
Secretary
ITO ANG TAMA Partylist
02.2019 - 05.2019
- Directly reporting to the Party list Representative
- Coordinating with different Local Officials to ensure meetings are effectively organized and properly recorded
- Supply Inventory and maintaining effective records and administration.
Sales Executive
Mitsubishi Motors Dealership
09.2018 - 01.2019
- Sales and Marketing of Mitsubishi Cars
- Handles documentation of vehicle release, deliveries, payment schemes, Car Insurance, etc.
Customer Care Specialist
NLEX Corporation
09.2004 - 09.2017
- Team Leader
- Handling and Supervised a Team composed of 8-10 people
- Conducts Training for newly hired CCA's
- Assists Customer Care Associates for fast resolution to customer concerns
- Coordinates to different department for fast resolution to all customer concerns
- Social media Admin – Facebook (Travel on Great Roads) /NLEX Twitter/CS Email & TMC Website
- Weekly Reports Consolidation/CFD Monitoring/SLA callout etc
- Fixed Asset Inventory
- Safety Leadership Champion
- Office Supplies Custodian.
Customer Relations Officer
Mitsubishi Motors Dealership
10.1997 - 02.2004
- Handle Walk-in clients
- Sales/Marketing (Vehicles & Insurance)
- Follow up with different banks regarding approval of auto loan application
- Credit Investigation/Credit Advices
- Process vehicle registration of brand new cars and LTO Renewals
- Encoding/Documentation/Inventories.
Education
Bachelor of Science in Computer Science -
La Consolacion University Philippines
01.1997
SECONDARY -
La Consolacion School
01.1993
ELEMENTARY -
La Consolacion School
01.1989
Skills
- Excellent customer service
- Cleanliness and Organization
- Patience and Empathy
- Team player attitude
- Reliability and punctuality
- Cash handling expertise
- Basic Computer Literacy
- Complaint Handling
- Professional Appearance
- Upselling and Cross Selling
- Customer Service
Certification
I hereby certify that the above information is true and correct to the best of my knowledge
Awards
- SIKAT Ka Awardee (September 2016, October 2015)
- TROPA Awardee (May 2012, December 2011, July 2011, June 2011)
- Outstanding Suggestion Award - New EXPRESSWAYS to Improve (QESS Department)
- Perfect Attendance & Punctuality (February to June 2016, July to November 2016)
- Accuracy of Transactions - Rank 1 (April to June 2016, October to December 2016)
References
Personal Reference available upon request
Training
- EQ Seminar, Discovery Suites/ Richmonde Hotel, 01/28/14, 01/29/14
- English Proficiency & Business Writing, MNTC Annex, 08/06/13, 08/07/13
- Know your Money & Counterfeit Detection, Bangko Sentral Ng Pilipinas, 08/23/12, 08/23/12
- Advance Excel Training, Mona Sanson, 08/17/12, 08/17/12
- Living Ethics: Building True Relationships, Ancilla Enterprise Development Consulting, 03/07/11, 03/08/11
- Written Communication, Sponsored by: Tollways Management Corporation, 02/01/10, 02/01/10
- Oral Communication, Sponsored by: Tollways Management Corporation, 06/01/09, 06/01/09
- Effective Selling Skills, Sponsored by: Tollways Management Corporation, 09/01/08, 09/01/08
- Service Mileage, Guthrie Jensen, 01/01/07, 01/01/07
Timeline
Checkout Assistant
PAK'nSAVE Queenstown
04.2023 - Current
Recruitment Specialist
Sunlife Financial
05.2021 - 12.2022
Account Executive
Integra360 INC.
06.2019 - 06.2020
Secretary
ITO ANG TAMA Partylist
02.2019 - 05.2019
Sales Executive
Mitsubishi Motors Dealership
09.2018 - 01.2019
Customer Care Specialist
NLEX Corporation
09.2004 - 09.2017
Customer Relations Officer
Mitsubishi Motors Dealership
10.1997 - 02.2004
Bachelor of Science in Computer Science -
La Consolacion University Philippines
SECONDARY -
La Consolacion School
ELEMENTARY -
La Consolacion School
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