Maara Teariki
Tawa,Linden
Summary
I have an adaptable, flexible and positive attitude, with the ability to learn new skills. I pride myself on being very well presented with an outgoing personality and excellent people skills, rating to people of all levels and age group. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
8
8
years of professional experience
Work History
Receptionist
Movenpick Hotels & Resorts
Wellington, WGN
04.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
MIQ Hotel
Grand Mercure Hotel
Wellington, WGN
01.2021 - 04.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Customer Service Agent
Sofitel Hotel
Wellington, WGN
04.2019 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Housekeeping Supervisor
Intercontinental Hotel
Wellington, WGN
03.2015 - 09.2018
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Education
Cook Island Group Leader
Hotel Management And Flight Attendant Level 4
New Zealand School Tourism
09.2015
National Certificate in Office Administration
Whitireia Community Polytechnic
05.2013
Archived - ACEA Level One, Two
Enuamanu School Cook Island
Cook Island 09.2007
Skills
- Positive Attitude and Energetic
- Travel Planning
- Customer Service
- Greeting and Seating Clients
- Customer Complaint Resolution
- Greet Guests
- Confirming Transactions
- Telephone Answering
Timeline
MIQ Hotel
Grand Mercure Hotel
01.2021 - 04.2022
Receptionist
Movenpick Hotels & Resorts
04.2020 - Current
Customer Service Agent
Sofitel Hotel
04.2019 - 07.2020
Housekeeping Supervisor
Intercontinental Hotel
03.2015 - 09.2018
Cook Island Group Leader
Hotel Management And Flight Attendant Level 4
New Zealand School Tourism
National Certificate in Office Administration
Whitireia Community Polytechnic
Archived - ACEA Level One, Two
Enuamanu School Cook Island