Maara Teariki
Auckland,AUK
Summary
Proven track record in enhancing customer experiences at PlanBiz Group, adept in travel planning and resolving complaints with a positive and energetic approach. Skilled in first aid and CPR, consistently delivering exceptional service under pressure. Demonstrates leadership in ensuring safety and satisfaction, significantly improving operational efficiency. Courteous Passenger Service Agent boasting 3 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
11
11
years of professional experience
Work History
Check-in Agent
Oacis Fiji Airways
12.2024 - Current
- Managed passenger check-in procedures to ensure smooth boarding experiences.
- Assisted travelers with baggage handling and weight regulations for compliance.
- Provided information on flight schedules and gate changes to passengers.
- Provided wheelchair service for disabled passengers when needed.
Qantas Lounge
PlanBiz Group
03.2024 - 12.2024
- Provided support during special events in the lounge, helping create memorable experiences
- Increased guest loyalty by promptly attending to their needs and personalising their experiences.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
- Assisted guests with flight information and travel arrangements, ensuring a seamless travel experience.
- Collaborated with the management team to implement new policies and procedures that improved overall lounge efficiency.
- Streamlined check-in procedures for faster service, resulting in reduced wait times for guests.
- Resolved guest complaints professionally and efficiently, demonstrating excellent problem-solving skills.
- Monitored access control systems for adherence to security protocols while allowing authorised guests entry into the lounge.
- Completed daily side work and opening and closing duties without fail.
- Welcoming customers to the lounge
- Make PA announcement and delay announcement.
Passenger Service Agent-Wellington Airport
PlanBiz Group
09.2023 - 12.2023
- Managed passenger check-in, baggage service, and special needs assistance.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers,
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Receptionist
Movenpick Hotels & Resorts
04.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
MIQ Hotel
Accor Hotels
01.2021 - 04.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Respond to all guest inquires during their stay and welcoming them back.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Customer Service Agent
Sofitel Hotel
04.2019 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Housekeeping Supervisor
Intercontinental Hotel
03.2015 - 09.2018
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Education
Level 3&4 -
New Zealand School Tourism
Wellington, WGNLevel One And Two - National Certificate in Office Administration
Whitireia Community Polytechnic
PoriruaArchived - ACEA Level One, Two
Enuamanu School Cook Island
Cook Island Skills
- Positive Attitude and Energetic
- Travel Planning
- Customer Service
- Greeting and Seating Guests
- Customer Complaint Resolution
- Confirming Transactions
- Telephone Answering
- First Aid and CPR Certification
- Swimming Certificate
References
Rebecca Mose
Oacis Fiji Manager
M. 021568356
Kenny Read
Planebiz Manager
E. Kenneth@planebiz.co.nz
M. 021980563
Shelley Shaw
Qantas Manager
E.shelleysaw31@iCloud.com
M. 021 728 386
Timeline
Check-in Agent
Oacis Fiji Airways
12.2024 - Current
Qantas Lounge
PlanBiz Group
03.2024 - 12.2024
Passenger Service Agent-Wellington Airport
PlanBiz Group
09.2023 - 12.2023
Receptionist
Movenpick Hotels & Resorts
04.2022 - 09.2023
MIQ Hotel
Accor Hotels
01.2021 - 04.2022
Customer Service Agent
Sofitel Hotel
04.2019 - 03.2021
Housekeeping Supervisor
Intercontinental Hotel
03.2015 - 09.2018
Level 3&4 -
New Zealand School Tourism
Level One And Two - National Certificate in Office Administration
Whitireia Community Polytechnic
Archived - ACEA Level One, Two
Enuamanu School Cook Island